Credit and pre-sales checks - Sky Mobile

Each time you buy a SIM, phone or tablet from us (even if you've bought from us before), we'll carry out pre-sales checks.

When we run the checks, we use the most up-to-date information so results can vary depending on your current circumstances.

Buying a pay monthly phone or tablet

A credit agreement is a type of loan that lets you spread out the total cost of a new phone or tablet over several months.

We'll lend you the money for a phone or tablet. You can then repay the loan in monthly instalments.

This is authorised and regulated by the Financial Conduct Authority.

Credit, affordability, fraud and identity checks

As part of your Sky Mobile order, we use information from a combination of sources to help run credit, affordability, fraud and identity checks.

We have an obligation as a responsible lender to make sure we offer credit agreements appropriately and these checks help us do that.

We'll always ask for your permission before we carry out these checks. Without it we won’t be able to continue.

Credit search

Once we've run a credit check, you'll be able to see that we've left a mark on your credit file.

When you take a credit agreement with us other lenders might also see that a Telecommunications company has performed a credit search. Other lenders might take this into account when making their own decisions about offering credit.

Affordability checks

As part of the checks, we’ll ask you to confirm that you can afford the monthly loan repayments for the full length of your credit agreement. If you can’t, we’ll cancel your order so that you can choose a different phone, tablet or plan to suit your budget. Any upfront payments you made when you ordered will be refunded to your original payment method within 14 days.

Not eligible for a credit agreement?

You could be declined a credit agreement for a number of different reasons.

While you can talk to us about this, we won't be able to give you the exact reason why your application for a credit agreement was declined. If you’re concerned, speaking with a Credit Reference Agency might help. Equifax are our chosen Credit Reference Agency.

Sky credit builder might help. It lets you build up a payment history with us over six months, and this is taken into consideration if you re-apply to buy a phone with a credit agreement. It's not currently available for tablets.

Your credit report / credit score

We don't hold any information about your credit file/history or how our credit checks might have affected your credit rating.

If you need more info, please get in touch with Equifax, our chosen Credit Reference Agency.

Equifax can provide you with your statutory credit report.

Equifax contact information:

Equifax Ltd
Customer Service Centre
PO Box 10036

Tel: 0333 321 4043 (standard call charges apply)

There's other Credit Reference Agencies who you can speak to about your credit score. A list along with more information can be found at

Still need a hand?

If your problem isn’t sorted, you can check out our related help or get in touch with us.