Credit agreement - Sky Mobile

With our pay monthly phones and tablets, before we can confirm your order, you’ll need to sign your credit agreement online and confirm you can afford the monthly loan repayments.

What's a credit agreement?

  • A credit agreement is a type of loan that lets you spread out the total cost of a new phone or tablet over several months.
  • We'll lend you the money for the phone or tablet. You can then repay the loan in monthly instalments.
  • The credit agreement we offer is 0% interest, so you won't pay more for the phone or tablet than if you bought it outright.
  • It's regulated by the Financial Conduct Authority.

Credit checks

When you apply for a credit agreement with us, with your consent, we’ll run pre-sales credit checks to see if you’re eligible to buy a phone or tablet from us with a loan.

Signing your credit agreement

To view and sign it, follow the link in the Credit agreement email we sent you or go to My Account > Mobile and sign in with your Sky iD.

Having trouble? You might need to link your Sky iD to your mobile account first.

Affordability check

We’ll also ask if you can afford the monthly loan repayments for the full length of the credit agreement. If you can’t, we’ll cancel your order so that you can pick a different phone, tablet or plan to suit your budget. Any payments you made when you ordered will be refunded within 14 days (if applicable).

You’ve got 14 days to sign it. After then, we’ll cancel your order. If you still want to buy a phone or tablet from us, place a new order.

Buying a phone or tablet with a credit agreement

Spread the cost of paying for your new phone over a:

  • Swap12: 24-month contract
  • Swap24 (if you bought your phone before 9 August 2019): 30-month contract
  • Swap24 (if you bought your phone after 9 August 2019): 36-month contract

With the option to upgrade your phone any time after the 31-day cooling off period.

If you bought your phone outright:

  • Before 9 August 2019, you'll still be eligible to swap.
  • After 9 August 2019, you won't be able to swap but you can trade in your old phone.

Spread the cost of paying for your new tablet over a:

  • Swap24 (tablet): 36-month contract, with the option to swap your device for a new model every two years.
  • Swap36: 48-month contract, offering our lowest monthly price and the option to swap after three years.

Your credit agreement

Your credit agreement is separate to your monthly plan contract for data, calls and texts. Each contract might have different start and end dates.

To help you understand what you’re agreeing to for your pay monthly phone or tablet, the information is in three documents:

  1. The Key Information about your Credit Agreement – a summary of important information including your rights, and details on missed repayments.
  2. Pre-Contract Credit Information (The Standard European Consumer Credit Information or SECCI) – a pre-contract summary of credit information and your rights.
  3. Credit Agreement (Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974) – this is the loan agreement, which you’ll need to sign.

Viewing your credit agreement

To view or download a PDF copy of your signed credit agreement:

Credit agreement example in Message Centre

  1. Go to the Message Centre in My Account and sign in with your Sky iD.
  2. Select Inbox 'View all' and find Your credit agreement.

Bills and payments

Your monthly phone/tablet payments and your monthly data, calls and texts plan payments show as separate items on your bill. But, both payments will be taken on the same payment date each month.

If you haven’t activated your SIM 10 days after your phone/tablet was delivered, the bill for your first monthly phone or tablet payment will be automatically issued and payment will be due 3 days later (a total of 13 days after your device was delivered).

If you don’t activate your SIM within 31 days we might ask you to immediately repay the full amount of your credit agreement.

For more bill help, see our Sky Mobile bills and payments guide.

Want to pay off your credit agreement?

To pay it off, you can make additional payments. Any additional payments will go towards paying off your final monthly instalments (not necessarily your next month’s instalment). Make an additional payment.

Changed your mind?

Don't worry, if you change your mind about your new phone or tablet, just let us know within 31 days of it being delivered.

For a full refund of any payments you've made, return it in its original condition, within 14 days.

If you return it after then, we'll cancel your refund and your credit agreement and monthly phone/tablet payments will carry on.

Want to cancel your credit agreement but keep your phone or tablet? You’ll need to pay off your remaining credit agreement balance in full.

Still need a hand?

If your problem isn’t sorted, you can check out our related help or get in touch with us.