Credit agreement - Sky Mobile

With our pay monthly devices, before we can confirm your order, you’ll need to sign your credit agreement online and confirm you can afford the monthly loan repayments.

What's a credit agreement?

  • A credit agreement is a type of loan that lets you spread out the total cost of a new device over several months.
  • We'll lend you the money for the device. You can then repay the loan in monthly instalments.
  • The credit agreement we offer is 0% interest, so you won't pay more for the device than if you bought it outright.
  • It's regulated by the Financial Conduct Authority.

Buying a pay monthly device


Spread the cost of paying for your new phone over a:

  • 24-month contract with Swap12.
  • 30-month contract with Swap24 (if you bought your phone before 9 August 2019).
  • 36-month contract with Swap24 (if you bought your phone after 9 August 2019).


Spread the cost of paying for your new tablet over a:

  • 36-month contract with Swap24.
  • 48-month contract with Swap36.

With the option to upgrade your device any time after the 31-day cooling off period.

Credit checks

When you apply for a pay monthly device with a credit agreement, with your consent, we’ll run pre-sales credit checks to see if you’re eligible to buy a device from us with a loan.

Signing your credit agreement

To view and sign it, follow the link in the Credit agreement email we sent you or go to My Account > Mobile and sign in with your Sky iD.

Having trouble? You might need to link your Sky iD to your mobile account first.

You’ve got 14 days to sign it. After then, we’ll cancel your order. If you still want to buy a device from us, place a new order.

Affordability check

We’ll also ask if you can afford the monthly loan repayments for the full length of the credit agreement. If you can’t, we’ll cancel your order so that you can pick a different device or plan to suit your budget. Any payments you made when you ordered will be refunded within 14 days (if applicable).

Your credit agreement

Your credit agreement is separate to your monthly plan contract for data, calls and texts. Each contract might have different start and end dates.

To help you understand what you’re agreeing to for your pay monthly device, the information is in three documents:

  1. The Key Information about your Credit Agreement – a summary of important information including your rights, and details on missed repayments.
  2. Pre-Contract Credit Information (The Standard European Consumer Credit Information or SECCI) – a pre-contract summary of credit information and your rights.
  3. Credit Agreement (Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974) – this is the loan agreement, which you’ll need to sign.

Viewing your signed credit agreement

To view or download a PDF copy of your signed credit agreement:

  1. Go to the Message Centre in My Account and sign in with your Sky iD.
  2. Select Inbox 'View all' and find Your credit agreement.

Credit agreement example in Message Centre

Check what's left to pay

To see how much is left to pay for your device, go to Payments in My Account.

Want to pay off your credit agreement?

To pay it off, you can make additional payments. Any additional payments will go towards paying off your final monthly instalments (not necessarily your next month’s instalment). Make an additional payment.

Bills and payments

Your monthly device payments and your monthly plan payments show as separate items on your bill. But, both payments will be taken on the same payment date each month.

If you haven’t activated your SIM 10 days after your device was delivered, the bill for your first monthly device payment will be automatically issued and payment will be due 3 days later (a total of 13 days after your device was delivered).

If you don’t activate your SIM within 31 days we might ask you to immediately repay the full amount of your credit agreement.

For more bill help, see our Sky Mobile bills and payments guide.

Your credit file

If you buy a pay monthly device with a credit agreement, there’s some important information to be aware of.

When you sign the Terms and Conditions of the Sky Mobile credit agreement, you’re agreeing to let us share your personal information with credit reference agencies (e.g. Equifax) and fraud prevention agencies (e.g. CIFAS).

Your personal information will be used in automated credit decisions, to detect and protect against crimes such as, Fraud, Money Laundering and for debt recovery purposes. For more information about this, see the Sky Privacy and Cookies notice.

Changed your mind?

Don't worry, if you change your mind about your new device, just let us know within 31 days of it being delivered.

For a full refund of any payments you've made, return it in its original condition, within 14 days. If you return it after then, we'll cancel your refund and your credit agreement and monthly device payments will carry on.

Want to cancel your credit agreement but keep your phone or tablet? You’ll need to pay off your remaining credit agreement balance in full.

Still need a hand?

We’re extremely busy right now and our call centres are prioritising our most vulnerable customers. Most queries can be answered using our online help on, the My Sky app or your set top box.