When your subscription with Sky Q comes to an end, you’ll need to return the equipment. This is because, unlike previous Sky boxes, Sky Q equipment remains the property of Sky.
Returning equipment includes things you’re no longer using because of downgrades or upgrades, as well as faulty equipment that needs to be replaced.
If you don’t return this equipment within the time you’ve been given, you’ll have to pay a Non-Return charge. We'll contact you to let you know if you need to pay these charges and how much they are.
Here's a guide on Non-Return charges and when you may need to pay it.
Please note: Information on ending your Sky Q contract early, and any charges that may be incurred as a result, isn't currently available online. If you need more help, you'll need to contact us.