Charges for not returning Sky equipment

Change is good... but charges aren’t. If you’re leaving Sky Q, changing your subscription, or need a new box, you’ll need to return the equipment you leased from us when you first joined Sky Q.

If you don’t return this equipment within the time frame given, you’ll have to pay a Non-Return charge. We'll contact you to let you know if you need to pay these charges and how much they are.

Good to know: Not returning your equipment, and then not paying subsequent bills can affect your credit score.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.