Charges for not returning Sky equipment

Change is good... but charges aren’t. If you’re leaving Sky Q, changing your subscription, or need a new box, you’ll need to return the equipment you leased from us when you first joined Sky Q.

If you don’t return this equipment within the time frame given, you’ll have to pay a Non-Return charge. We'll contact you to let you know if you need to pay these charges and how much they are.

Good to know: Not returning your equipment, and then not paying subsequent bills can affect your credit score.

When to return it

Cancelling part or all your subscription?

You need to return your equipment within 60 days of your service(s) ending, or within 30 days if we’ve cancelled your services because you’ve fallen into debt - although sometimes we might ask you to return it sooner.

Swapping, replacing or upgrading your equipment?

You have 60 days to send back the old equipment after receiving any new equipment. If an engineer is visiting your home to install the new equipment, you can give your old equipment to them.

Go to Returning Sky equipment to find out how to return your equipment or print pre-paid postage labels.

Tip: Make sure to hang on to your tracking ID or proof of postage when returning any equipment to us (just in case).

What to return

Cancelling Sky Q? You’ll need to return any:

Sky boxes (including Sky Q 1TB box, Sky Q 1TB UHD box, Sky Q 2TB box)
Sky Q Mini box
Sky Q remote(s), cables and any other accessories that were provided with your install
Sky Boosters (if you don’t have or aren’t keeping Sky Broadband).

Cancelling Sky Broadband & Talk? You’ll need to return any:

Your Sky Hub
Any Sky Boosters, (if you don’t have or aren’t keeping Sky Q).

Downgrading to Sky Basics? We won’t ask you to return your Sky Q Mini box and remote when you downgrade from Sky Q Multiscreen to Sky Basics – but you should keep them safe and in good working order, as we might ask you to return them at a later date.

When you'll be charged

You’ll be charged a Non-return charge for any equipment that’s not returned to us, including if you’ve lost your equipment or if it’s been stolen (but you might be able to claim this charge back on your home insurance).

We’ll send you texts, emails or letters to remind you to return your equipment, if we haven’t got it back. And then, if we still don’t get the equipment back in the time frame given, you’ll get a letter or email confirming what you’ll be charged.

What you'll be charged

The charge depends on what equipment you haven’t returned to us:

Sky Q 1TB box - £100
Sky Q 2TB box - £140
Sky Q Mini box - £50
Sky Q Hub/Sky Broadband Hub - £30
Sky Broadband Booster - £45

You’ll be charged for every piece of equipment you don't return. For example, if you didn't return a Sky Q 2TB box, two Sky Q Mini boxes and a Sky Q Hub, you would be charged £270 in total.

Good to know: Paying a Non-return charge doesn’t buy the equipment, it’s just a cost for not returning. It will still be Sky owned and we’ll still want you to return it.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.