Charges for not returning Sky Q equipment

When your subscription with Sky Q comes to an end, you’ll need to return the equipment. This is because, unlike previous Sky boxes, Sky Q equipment remains the property of Sky.

Returning equipment includes things you’re no longer using because of downgrades or upgrades, as well as faulty equipment that needs to be replaced.

If you don’t return this equipment within the time you’ve been given, you’ll have to pay a Non-Return charge. We'll contact you to let you know if you need to pay these charges and how much they are.

Information on ending your Sky Q contract early, and any charges that may be incurred as a result isn't currently available online. If you need more help, you'll need to contact us.

For more information on the Sky Q returns process go to Returning Sky Q equipment.

Please note: Not returning your equipment may affect your credit score.

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