When your subscription with Sky Q comes to an end, you’ll need to return the equipment. This is because, unlike previous Sky boxes, Sky Q equipment remains the property of Sky.
Returning equipment includes things you’re no longer using because of downgrades or upgrades, as well as faulty equipment that needs to be replaced.
If you don’t return this equipment within the time you’ve been given, you’ll have to pay a Non-Return charge. We'll contact you to let you know if you need to pay these charges and how much they are.
Information on ending your Sky Q contract early, and any charges that may be incurred as a result isn't currently available online. If you need more help, you'll need to contact us.
For more information on the Sky Q returns process go to Returning Sky Q equipment.
Please note: Not returning your equipment may affect your credit score.
You'll need to pay a Non-Return charge if you don't return the following:
Please note: You only have to return your Sky Q Hub if you have Sky Q. If you have standalone Sky Broadband or you’re not a Sky Q customer, you don’t need to return your Sky Q Hub when you cancel your broadband.
This depends on your circumstances:
For more information on the Sky Q returns process go to Returning Sky Q equipment.
You’ll only pay the Non-Return charges if you don’t return the equipment within the timescales you’ve been given.
You’ll also need to pay this charge if you’ve either lost the equipment or if it’s been stolen. You may be able to claim this charge back on your home insurance.
To order replacement Sky Q equipment, you’ll need to contact one of our advisors.
The amount you'll be charged depends on what and how many pieces of equipment you need to return.
The following information shows the current charges that apply if you don’t return the relevant equipment:
Non-Return charges (UK):
For example, if you fail to return a Sky Q 2TB box, two Sky Q Mini boxes and a Sky Q Hub, you'll be charged £270.
Do you need more help with returning Sky Q equipment?