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Caller Identity

Sky Talk offers services where you can identify incoming callers and make calls anonymously.

If you’re receiving nuisance calls, you should also read our Dealing with nuisance phone calls article.

  • Caller Display

    If you’re a Sky Talk customer and would like to add Caller Display, please contact us.

    If you added Caller Display when joining Sky Talk, this will have been activated automatically to show you who is calling..

    If it isn’t working, it could be because the caller has chosen to withhold their number or your phone may not support caller display. Check your instruction manual or try using a different phone. If you’re still having problems or want to remove caller display, please contact us.

  • 1471 - Identify the last caller

    1. Dial 1 4 7 1 and we’ll tell you the last number that called you.
    2. Press 3 to return the call.

    Call charges will apply if you return the call. Please see our Sky Talk Call Features List for more information.

  • Withhold your number

    To withhold your number when making a call, dial 1 4 1 before the phone number.

    Please note: Sky Talk and other phone providers let customers reject anonymous calls, so you might not get through.

    To automatically withhold your number for all calls, please contact us or your line provider to set this up.

    If you then want to release your number for a specific call, dial 1 4 7 0 followed by the number you’re calling.

  • Blocking unwanted calls

    The most effective way to block unwanted calls is to activate Sky Talk Shield, our personalised call screening service, which is free for Sky Broadband and Talk customers.

    If you’re in a non-Sky Network area, you won’t be eligible for Talk Shield. You can instead use the steps below to block unwanted calls:

    To block a specific number:

    1. Dial 1 4 2 5 8 and choose bar a specific number.
    2. Input the phone number then press #.
    3. To check which numbers you’ve barred or unblock them, dial 1 4 2 5 8 and follow the instructions.

    To block the last number that called:

    1. Dial 1 4 2 5 8
    2. Press * twice.
    3. Confirm you want to bar calls from that number.
    4. To check which numbers you’ve barred or unblock them, dial 1 4 2 5 8 and follow the instructions.

    To reject anonymous calls:

    1. Dial * 2 2 7 #
    2. You'll hear the message "callers who withhold their number will not be able to phone you" or a long high pitched tone which confirms the service has been activated

    To check anonymous call rejection is activated, dial * # 2 2 7 # and you’ll hear a confirmation message, or a long high pitched tone indicating the service is enabled. A lower pitched, intermittent tone means the feature is disabled. If you’ve tried to activate this service and hear the intermittent tone, contact us.

    To cancel anonymous call rejection dial # 2 2 7 #. To confirm you’ll hear "callers who withhold their number will be able to phone you" or a long high pitched tone.

Find more of our most popular articles, to help you set up, manage and fix your Sky services, in the My Sky app. Download it free, today*.

*Compatible device and 3G, 4G or Wi-Fi required (charges may apply). App features and functions vary by platform/device. See iTunes App Store or Google Play Store.

Please note that some call features are free for Sky Talk Line Rental customers, but some optional extras are available for a little extra. Charges for extra services are added to your Sky bill and can be viewed online or on your TV at any time. For a full list of our latest features and prices, please see our Sky Talk Call Features page.