We’re working a little differently in these challenging times to keep our staff and customers safe. Which means we've made some temporary changes until we can get back to normal:
- WiFi in every room or your money back: Our money-back guarantee as part of our WiFi Guarantee (included in some Sky Broadband Boost packages) still applies but we can’t offer engineer visits or send WiFi boosters at the moment.
- Engineer visits at a time that suits you: Our engineers will prioritise fixing our most vulnerable customers’ issues and won’t visit any customers’ homes for non-critical broadband issues so we can no longer guarantee availability of engineers to visit you during evenings and weekends.
- Daily checks on your line: We’ve suspended daily checks on your broadband line.
Go to Changes to Sky Broadband services during Covid-19 for more info.