Remote upgrades are done during the night, as this is typically the period with minimal activity online from Sky Broadband customers. As some customers switch off their routers overnight, upgrades are sometimes also done during day time to ensure as many customers as possible benefit from the upgrades.
Automatic software updates for Sky routers
From time to time Sky may need to update the software in the Sky Hub or router. This will be an automated process and you don't need to do anything. However, during the upgrade the Sky Hub or router must not be switched off.
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