Accessibility information for Sky services

All our products are safe and easy to use. And we're here to help you make the most of them.

Registering accessibility requirements

Get in touch with our friendly accessibility team at the bottom of this article to find out how we can help you and/or anyone you live with, and to register your needs. We’re on hand from 7am to 11pm every day and, in an emergency, you can reach us out of hours on our main number. To get in touch via British Sign Language Live Sign, head over to our accessibility website.

Wondering how we store your info? Go to our Privacy and Cookies Notice.

Our accessibility services

As explained by Ofcom, we provide specific services to our customers with accessibility needs, such as:

  • Electronic, large print or braille bills for our visually impaired customers.
  • Free Directory Information and Directory Enquiry Facilities.
  • Access to a Relay Service for those who need to make or take calls in text format.
  • Access to emergency services, Operator Assistance and a Directory Enquiry service using short code numbers.
  • A priority fault repair service for registered accessibility customers, who have a genuine need for an urgent repair.
  • The ability to work with an authorised, registered nominee or Power of Attorney, who can manage the customer’s account on their behalf.

And we keep learning by working with people and organisations who can help us improve our services:

  • The Royal National Institute for the Blind are helping us develop our Sky TV box display, apps and websites.
  • Action on Hearing Loss supported the launch of subtitles on demand, testing the service with people affected by hearing loss.
  • Dementia Friends trained us to make sure we offer the best support to people affected by dementia.

Correspondence and bills

If you’re visually impaired, you can get your contract(s), T&Cs, bills, emails and letters in braille, large or easy-to-read print, or on audio CD.

Emergency SMS (eSMS) for Sky Mobile

eSMS is a third-party service you can register for at any time, and an add-on to the current 999 and 18000 services in the UK.

Go to our emergencySMS article for more info about what it does and how to set it up.

Next Generation Text Service (NGTS)/Irish Text Relay Service (ITRS)

If you have a hearing and/or speech impairment, the NGTS in the UK, or ITRS in the ROI, uses a relay service to help you communicate over the phone. It’s compatible with landlines, smartphones, tablets and computers.

Service costs and info on how to get it up and running are explained in our Next Generation Text Service (UK) and Irish Text Relay Service (ROI) articles.

Free directory enquiries – 195 service

Having a sensory or physical disability, or a medical condition, can make it difficult or even impossible to use a phone directory. If that's the case, you can register for the 195 service so you can connect to lots of destinations with the help of an operator, free of charge.

Read our 195 service guide for more info.

Audio description

Audio description is available for 28% of our programmes on 25 channels, with Sky News and Sky Sports News already having high levels of spoken content. Our channels are regulated under the 2003 Communications act and follow the Ofcom Code on Television Access Services.

Want to know more? Read our audio description article.

Accessible mobiles

Need help choosing one? See our Accessibility information - Sky Mobile guide.

Third party assistance

You can nominate a third-party to help sort out things like your bills if you have accessibility needs or have to stay in hospital long-term. Your account’s still yours, but your nominee can contact us on your behalf.

We’re also trained to deal with more formal arrangements, like Power of Attorney, so don’t hesitate to get in touch to see how we can help.

Here’s a list of advisory organisations that might also be able to help if you need more support:

Age UK
Online: https://www.ageuk.org.uk
Phone: 0800 055 6112

Royal National Institute of Blind people
Online: https://www.rnib.org.uk
Phone: 0303 123 999

Independent age
Online: https://www.independentage.org
Phone: 0800 319 6789

British Deaf Association
Online: https://bda.org.uk
Phone: 020 7697 4140

Mind
Online: https://www.mind.org.uk
Phone: 0300 1233 393

Dementia friends
Online: https://www.dementiafriends.org.uk
Phone: 0300 2225 855

Complaints

To share your thoughts, visit our How to make a complaint guide.

For a copy of our Code of Practice in braille, regular, large or easy-to-read print, or on audio CD, get in touch with our accessibility team using the buttons at the bottom of the page. To get in touch via British Sign Language Live Sign, head over to our accessibility website.

Still need a hand?