About Sky Store Buy & Keep/Rentals

Key features

How to get it

To get Sky Store Rentals and Buy & Keep, all you need is a compatible Sky box or device and:

  • if you’re watching on a Sky box, a Sky TV subscription.
  • if you’re watching on skystore.com or on the Sky Store app through a device, a Sky iD.

Compatible devices

You can get Sky Store Buy & Keep on:

  • all Sky Q boxes.
  • Sky+HD boxes with a version number starting 4F31.

You can get Sky Store rentals on:

  • all Sky Q boxes.
  • all Sky+HD boxes (excluding Thomson).

We recommend downloading the Sky Store Desktop Player, which is available at skystore.com in 'My Sky' under 'Sky Store app'.

Desktop Player requirements:

  • Windows 7 or above, or Mac OS X 10.9 or later
  • A screen resolution of 1024 x 768 or higher
  • 16-bit sound card or higher
  • At least 2GB of free disk space
  • 512MB RAM

Browser requirements for PC/Mac:

  • Latest versions of Chrome and Firefox (Win7, Win8, Win10)
  • IE11 (Win8, Win10)
  • Microsoft Edge (Win10)

The Sky Store app is available on Android devices version 4.4+ and on iOS devices version 10.2+.

Buy & Keep or Rent isn't currently available on iOS but you can download your Buy & Keep movies and TV shows through the Sky Store app to watch even if you're offline.

You can get Sky Store rentals and Buy & Keep on:

  • Roku boxes.
  • NOW TV boxes.
  • LG Smart TV (WebOS1, 2 or 3)

Billing

How you're billed

If you're buying on a:

  • Sky box, the cost will be added to your next Sky bill. You'll see this in the section of your bill called Sky Box Office. Your Buy & Keep purchases will only be charged to your bill when you enter your pin to confirm your purchase. When you pre-order through your Sky box, you’ll be charged when the digital copy is sent to your box.
  • Sky Store app or on the skystore.com website we’ll debit the payment card attached to your Sky Store account. You'll be charged as soon as you make the purchase, even if you haven't watched it.

Parental guidance

To safeguard children from unsuitable material onscreen, all Sky Store movies and Box Sets are certified with appropriate parental guidance labels based on British Board of Film Classification (BBFC) guidelines.

Here's a breakdown of what each label means:

  • U stands for Universal. This should be suitable for audiences aged four and over. However, it's impossible to predict what might upset a particular child, especially at this lower end of the category range.
  • PG stands for Parental Guidance. This means a film's suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film shouldn't disturb a child aged around 8 or older. Parents should consider whether the content might upset younger or more sensitive children.
  • 12 means a film's suitable for viewing for anyone aged 12 or over unaccompanied.
  • 15 means that no-one under 15 is allowed to see the film at the cinema or buy / rent a 15-rated DVD / Blu-ray. 15-rated works are not suitable for children under 15.
  • 18 means a film's for adults only. No one under 18 is allowed to see an 18 film at the cinema or buy / rent an 18-rated DVD / Blu-ray. No 18-rated works are suitable for children.

Buy & Keep DVD/Blu-ray delivery and return

When you buy something, it's yours to keep. If you choose Digital Copy and DVD or Digital Copy and Blu-ray we'll also send you a DVD / Blu-ray copy in the post within 10 working days of ordering. If it’s an early release or pre-order you'll receive the DVD / Blu-ray, within 10 working days of the movie or Box Sets DVD / Blu-ray release date.

Early release / Pre-order

When you buy an early release movie or Box Set ahead of its DVD / Blu-ray release date, you can watch it straight away. Your DVD / Blu-ray will arrive within 10 working days of the official DVD / Blu-ray release date.

Pre-order price Guarantee - the price may change between now and the official release date but you'll never pay more than the price advertised at the time of your pre-order.

When you pre-order a movie or box set on your Sky you'll receive a digital copy on the day of release and your DVD / Blu-ray within 10 working days of the official DVD / Blu-ray release date, where that option was chosen. You can cancel your pre-order any time before the movie or Box Set's official digital release.

Faulty DVD / Blu-ray return

A faulty DVD / Blu-ray can be returned within 6 months, as per the Buy & Keep terms and conditions. When requested, a replacement will be sent, and will include a freepost returns label to send back the faulty item.