We want to make sure content is suitable for everyone. That’s why we introduced family-friendly filters across our network.
It automatically filters unsavoury content by default, however some hotspot partners may choose to loosen restrictions.
Sky WiFi - Security Tips
Here’s how we make your browsing as secure as possible and some tips to stay safe while browsing online.
Content filtering
You can check why something is blocked with Sonic Wall: CFS URL Rating Review Service.
Our content filtering system is provided by Sonic Wall who categorise sites automatically. You can ask them to reassess a site’s categorisation here if you think it’s incorrect.
Please note, some site categories are blocked by default: violence, hate and racism, pornography, illegal drugs, hacking and proxy avoidance, criminal and illegal skills and nudity.
A message will appear telling you it’s not accessible. Please note, we have no control over content accessed via 3G or other available networks.
Public WiFi risks
Our public WiFi hotspots give open network access for all. This offers simple and easy connectivity for as many devices as possible.
When using Sky WiFi we advise you to check that your devices or apps are encrypting your data before it is sent over the internet. This is easy to see in most browsers by checking for a lock in the browser address bar or by checking app support information
Download now: To ensure you're always connecting to a legitimate Sky WiFi hotspot, look for the _The Cloud network.
Top tips for keeping safe online
Any unsecured device without antivirus software, firewall or VPN may be vulnerable when connecting to a public network. These simple steps will help keep your devices and your personal data safe and secure.
-
Make sure your device has up-to-date antivirus or security software.
-
Always install the latest software and applications updates.
-
Set up accounts for each family member and use appropriate parental controls.
-
Only downloads apps from official app stores (Google Play/Apple App Store).
-
Use different passwords for each websites you login to.
-
Create passwords using a mixture of letters, numbers and symbols.
-
Make sure to logout of any accounts when you're finished.
-
Ensure your device is password protected.
-
Always lock your phone, tablet and PC when not in use.
-
Don't open an email from someone you don't know.
-
Don't give out personal or financial details.
-
Call the company directly if you want to check if an email is legitimate.
-
Remember your bank will never ask you for your password or pin.
-
Use internet security software to stop you being redirected to fake sites
-
Look for the padlock icon at the top before entering personal details.
-
Look for web addresses starting with ‘https’ – the ‘s’ means the page is secure.
-
Shop sensibly – check reviews of sites you’re unfamiliar with.
-
Be careful not to leave credit card details exposed on-screen.
-
Always keep your social media profiles private.
-
Think before you post. Friends can share whatever you post with the world.
-
Only connect with friends you know personally.
-
Never trade personal information or pictures with people you don’t know.
Use Wi-Fi responsibly
Please avoid illegal or illicit content or from doing anything inappropriate that could threaten the network’s integrity. We’re really not keen on spamming, privacy infringements or things like that either!
We’re a member of the Internet Watch Foundation. That means we’re committed to combating online sexual child abuse. We will block users who access this material.
Read our Acceptable Use Policy.
More information about account details, passwords and VPNs.
If you log into your account using a web browser, you can access your account details by going to Manage Account or Settings and then Update Details.
Here, you can change your email address, memorable information, device name and other information.
Sky WiFi account passwords are only stored if you use browser or other device secure password storage apps.
Please note: information about your personal networks, such as security keys, are stored on your device.
Sky WiFi works hard to ensure that the connections we provide are easy to use, fast and reliable.
Users can further secure their connections in various ways.
Services handling personal data such as online banking, Google or Facebook are often secured with SSL-encryption.
Connections can be further secured by the use of VPN tunnels to the office or home tunnel-terminal, or by using other VPN-services.
For customers looking for a free VPN service, we can recommend F-Secure Freedome.
Please note: The Sky WiFi website includes details on, or links through to, information and services provided by other third party websites. Sky WiFi doesn't control the accuracy or completeness of that information.
Sky WiFi accepts no responsibility or liability for the content of other Websites that aren't under the strict control of Sky WiFi.
You take full responsibility for using that information and verifying it and for any decision to use, purchase or refrain from purchasing any of the services or products mentioned on a linked site.
If you do purchase products or services from another website, please read the relevant terms and conditions carefully before deciding to download or purchase any products. Your contract for those products or services will be with the third party and not with Sky WiFi.
It's your responsibility to check the terms and conditions and privacy policy on any other website which you visit. If you have any queries, please refer to _The Cloud's Terms and Conditions on the Sky WiFi website.