No satellite signal

What to do if you are seeing a 'no signal' or 'no input' message

Check the lights on your Sky box

Make sure your Sky Q box is switched on at the mains and the power light is green.

If it is green and you’re getting a No Signal or No Input message, click Next step below.

If the light is red or orange click the Sky button on your remote. If this doesn’t work, click My power light is stuck on red below.

Check your cables

Check the cables in the back of your Sky Q box are connected properly and not damaged.

Then check which HDMI or AV port it’s plugged into in the back of your TV. Make sure you’re on that channel – press SOURCE or INPUT on your TV remote until you find it.

Restart your Sky Q box & TV

  1. Press Standby on your Sky Q remote, then switch it off at the mains.
  2. Check there are no lights on the front of your Sky Q box.
  3. Then put your TV into standby and switch it off at the mains.
  4. Wait a minute, then turn the TV back on and go to the right HDMI channel.
  5. Switch the Sky Q box on at the mains, wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Try another device

Try connecting another device by HDMI, like a DVD player, Chromecast, or Apple TV. Unplug the HDMI or AV cable from your Sky box and plug it into your other device instead.

If your other device doesn’t work, there might be a problem with your TV and you should contact your manufacturer for more support.

If your other device does work, let us know and we'll send an engineer our to fix your problem.