Unpack your new Sky Q box
Remove your new Sky Q box, and any remotes and cables, from the packaging.
If your new box is a replacement for an old Sky Q box, pack up your old Sky Q box, HDMI cable, power cable, and any remotes into the packaging your new box came in, and hand it to your delivery driver who’ll return it to us. Or, if you’re in the ROI, return your old box to us via Anpost.
Returning to Sky within 18 months of leaving? If you’ve still got your old box, instead of handing it to your delivery driver, you’ll need to return it using the returns packaging we sent you. Check out our returns guide for more help with this, including how to get more packaging if you’ve lost what we sent you.
Don’t return your dish cables or viewing card, as you’ll need those for your new box. If you accidentally send your viewing card back to us, you’ll need to call us for a new one, and may be charged.