Wait for the Sky Q Mini box connection process to complete
It can take up to 10 minutes for your Sky Q Mini box to finish connecting.
If you hear audio playing but still see the Connecting screen, press Home, then Dismiss to check whether this resolves the problem.
If you see Unsuccessful connection, wait for 30 seconds as the issue is likely to resolve itself.
If you see Joining your network, wait until you see the message There is a problem joining your network (MR102) then select Yes followed by Continue to reset the Sky Q Mini box. After the box has restarted you'll see Step 1 of 4.
If after 10 minutes you still haven't managed to connect, try following our Sky Q connectivity troubleshooting steps.