Returns, repairs and replacements - Sky Mobile

  • If you need to return your phone, tablet or any mobile accessories, we can either send you a pre-paid envelope to send it back to us in, or you can print off a pre-paid postage label.
  • Please remember that you can only return phones, tablets and mobile accessories bought from Sky.

Before returning your phone or tablet, it's important that you:

  • Back up the personal data on your phone or tablet, including your contacts and photos.

  • If you have an Apple iPhone, turn off ‘Find my iPhone’. Not doing so will result in delays with your repair. For help on how to do this, go to our device support and search ‘Find my iPhone’.

  • Remove your passcode (any security/PIN locks) on your phone or tablet as this could result in a chargeable repair.

  • Remove and keep your SIM and memory card safe.

  • Remove any of your own accessories, including phone covers

Any personal data on your phone or tablet when it’s returned will be deleted and any equipment or accessories that weren’t supplied by us will be destroyed.

For all returns please keep your proof of postage until we confirm we’ve received your item(s).

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