Return Sky TV or Sky Broadband equipment
Simple, free returns.
How it works
- Get in touch to let us know you want to return something.
- Securely package your item(s) up - use the original packaging if possible.
- Request a pre-paid returns label.
- Take the package to your local Post Office or book a Royal Mail home collection.
Switching from Sky Q to Sky Glass? Keep hold of your old Sky Q TV equipment for the first 31 days. After then, we’ll automatically send you returns packaging and details on what you need to return and when.
You only need to return your Sky equipment if we’ve asked you to. You don't need to return Sky+ or Sky+ HD boxes. If something’s not working properly, try our Help guides to troubleshoot the problem. Or you can speak to one of our experts if you're still having problems.
How to return your equipment
Equipment that’s not returned
Sky Q and broadband equipment
If you’ve got Sky Q or started a new Sky Broadband subscription after 4 March 2020, your kit is loaned to you. So, when you leave, you’ll need to return it to us.
What equipment must be returned?
We'll let you know exactly what equipment you must return, but all Sky owned equipment loaned to you that no longer has an Active subscription must be returned. This means all Sky Q TV hardware as well as the Sky hub.
Replacement Sky hubs If you’ve received a replacement Sky hub, you'll need to return the old one. Just use the box that your replacement hub came in, and follow the instructions printed inside. Then drop it off at a local Post Office or book a Royal Mail home collection.
Need some returns packaging?
You can reuse the box any new equipment came in. If you don’t have that to hand, you can use any other packaging as long as it’s secure and you include a note inside with your account number and a list of equipment included. For Sky Q or Sky Broadband returns, when you start your return, we’ll send out returns packaging.
Reasons for returns
You’ll need to return your old Sky equipment, including any remotes and accessories, to us if:
- You’re leaving Sky altogether.
- You're returning your item for a refund.
- Your equipment is broken, and we’ve asked you to return it to us in exchange for a replacement.
- We’ve sent you a new hub because you changed or upgraded your Sky Broadband.
The Sky dish belongs to you as per the terms and conditions. It doesn’t need to be returned. To recycle your dish, see Recycling your old Sky equipment. Dish removals isn’t something we offer and would need to be arranged with a dish removal company.
If you’re a registered Sky Accessibility customer, get in touch with us for more help by selecting Yes, I still need help below and following the prompts to our contact options..