Sky.com

^ Top Performing Provider: Based on the UK’s top 4 broadband providers (by market share as estimated independently by Enders December 2021 covering up to 30th September 2021 – BT, Sky, Virgin, Talktalk make up to 75.3% of market share) number of complaints per 100,000 customers. Sky received the fewest complaints measured by Ofcom for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 16 November 2021).

Sky Broadband Ultrafast: Subject to status. Speeds vary by location. Sky Broadband Ultrafast is available to 25% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Average speeds: 145Mbps (download) and 27Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Sky Broadband Ultrafast Plus: Subject to status. Speeds vary by location. Sky Broadband Ultrafast Plus is available to 15.7% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls. Average speeds: 500Mbps (download) and 60Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Ultrafast Plus is 10 x faster than standard fibre claim: comparison: average download speed of: Sky Broadband Ultrafast Plus (500Mbps) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020)

Sky Kids: Prices may change during your contract period. Upgrading will move you to our Sky Signature pack, including all your current channels, costing an extra £1 a month for 18 months. Offers you have on your current basic TV monthly subscription may not be added to your new package. Sky Kids: £5 per month. Requires Sky Signature £25pm. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £219. 31 days’ notice to cancel. Sky Kids app: Available at no extra cost with the Sky Kids pack. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.

Sky Broadband Superfast: Available in Sky Fibre Areas only. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Average download speed: 59Mb. Average upload speed: 18Mb. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area. Five times faster: based on comparison of Sky Broadband Superfast: average download speed (59Mb/s) and upload speed (16Mb/s) against Sky Broadband Essential: average download speed (11Mb/s) and upload speed (0.8Mb/s).

Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com for more details, usage policies and to check your speeds. Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at the end of the broadband subscription. Further terms apply. Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

Speed Guarantee for Fibre customers: If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back. You must be within your minimum term and can claim twice within it. Money back will be 1 month's Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.

£43 Sky TV, Netflix & Superfast Broadband: Sky fibre areas only. Speeds vary by location. Up to £48.95 (TV set-up: £9 for new and existing Sky Q customers; £29 for existing Sky+ customers (call 0800 7591 238 to redeem offer). Broadband set-up: £9.95 router delivery; £10 connection fee). Separate 18-month contracts for Sky Signature (£21pm), Netflix (£5pm), Sky Broadband Superfast (£17pm including line rental), Sky pay as you talk (£0pm). All Sky Q kit and hub is loaned at no cost and must be returned at the end of your subscription. Standard price applies after 18 months (currently: Sky Signature (£31pm), Netflix (£6pm), Sky Broadband Superfast (£33pm including line rental) Sky pay as your talk (£0pm)). Offer not available with any other offers. Sky Talk: Compatible line required; otherwise £20 connection charge may apply. Sky Broadband Superfast: Average Speeds: 59Mbps (download) and 16Mbps (upload). See sky.com for more details, usage policies and to check your speeds. General: Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Weekend set-up/ service visits cost £15 extra. Connect to TV using HDMI cable. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK residential customers only. Email address required so we can keep in touch about your services. Correct at 19/08/2021. Further terms apply.

£26 Sky Ultimate TV: Standard set-up: £20 for new and existing Sky Q customers; £49 for existing Sky+ customers (call 08007 591 238 to redeem offer). £26pm includes Sky Signature and the Ultimate TV Add-On. £1pm off the Ultimate TV Add-on for 18 months (£5 extra pm) when joining or recontracting Sky Signature (£21pm). Offer not available with any other offers. You must keep both packs for 18 months to continue getting this offer. If you remove Ultimate TV Add-On, you will pay standard in-contract price for Sky Signature (£26pm). Out of contract price currently £37pm (Sky Signature: £31pm; Ultimate TV Add On: £6pm). Requires new 18 month minimum term on Sky Signature. Prices may change during this period. 31 days' notice to cancel Ultimate TV Add On. Selection of shows/series available & varies each month. Requires compatible Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 25Mb/s. Netflix available without new minimum term for Sky Signature by purchasing directly from Netflix. Subject to status. Upfront payment may be required. General: Non-standard set-up may cost extra. Weekend set up/service visits cost £15 extra. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Further terms apply.

£41 Sky TV & Sky Sports: Set-up fees: New customers: £20; Existing Sky Q customers: £20; Existing Sky+ customers upgrading to Sky Q: up to £49 (call 0800 7591 238 to redeem offer). New separate 18-month minimum terms for Sky Signature (£21pm) and Sky Sports Complete (£20pm). Offer pricing valid for first 18 months. Offer not available with any other offers. You must keep both packs for 18 months to continue getting this offer. If you remove Sky Sports Complete, you will pay standard in-contract price for Sky Signature (£26pm). Standard out of contract pricing applies to Sky Signature (£31pm) and Sky Sports Complete (£32pm). Prices may change during this period. Selection of shows/series available & varies each month. On demand content requires compatible Sky box connected to broadband (min. recommended speed: SD: 3Mbps; HD: 8Mbps UHD: 24Mbps. Subject to status. Upfront payment may be required. General: Non-standard set-up may cost extra. Weekend set up/service visits cost £15 extra. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlords). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Further terms apply.

TV Essentials: As you have taken our TV Essentials pack, we need to make some changes to the standard Sky Q terms and conditions that appear at https://www.sky.com/help/articles/sky-terms-and-conditions and in your Sky Q contract booklet. The changes are set out below and should be read alongside the standard Sky Q terms and conditions. Words and phrases in bold have the meaning set out in the standard Sky Q terms and conditions. Changes to 'Your contract for UK residential TV services' whilst you have Sky TV Essentials: • PVR functionality shall be considered a TV subscription service for the purposes of your contract and you can disregard all of Clause 8 relating to PVR functionality. • Clause 14.3 is replaced with the following: "This contract will continue after your minimum term until it is ended in accordance with this condition 14." Changes to 'Your contract for Sky Store and Box Office' whilst you have Sky TV Essentials: • You can disregard Clause 2.6 in its entirety. If you upgrade from Sky TV Essentials in the future and take a new Sky channel subscription the changes above shall no longer apply

Ultimate TV Add On: £5 extra pm with new 18-month minimum term on Sky Signature (£26pm). Download to watch on the go: Netflix content: Download using Netflix app. Offline viewing of Netflix content subject to Netflix Terms of Use.

Sky Cinema: 1000 movies on demand - Requires compatible Sky box connected to broadband (minimum recommended speed: 3Mb/s (SD); 8Mb/s (HD)). Content depends on Sky TV subscription. HD TV required to watch in HD. Unrivalled range of the best movies: Based on the rolling top 100 box office movies compiled from data provided by Comscore. Comscore from June 2021 found here www.sky.com/bestmovies

20% off Sky Store rentals: Requires Sky TV and Sky Cinema subscription with compatible Sky Box connected to broadband (see sky.com/boxcompatibility). Offer may be withdrawn without notice. Rent via Sky TV box. Excludes Sky Store Premiere and promotional titles. Rentals can only be watched on a single Sky Q box or device at a time. Min. speed: 2.5Mbps (SD) or 5Mbps (HD). 18+. UK/Ireland only. Further terms apply, see skystore.com/help.

Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable visit go.sky.com. See compatible device and software requirements.

Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen. Allow up to 24 hours for your account to be activated. Concurrent online viewing on 4 devices. Download selected Sky Go content in the UK only via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

Award-winning network: Uswitch Awards: Public choice award. Winner of Best Pay Monthly Network category, winner of Best value pay monthly 2021, See uswitch.com/telecoms-awards.

Sky Mobile: Subject to status and credit check. Advertised prices based on Swap24 plans. 36-month, interest-free loan required for handset. Data plan required for duration of Swap plan, subject to 12-month minimum term. Option to buy phone without a loan. See sky.com/swaphelp for details. Phone subject to availability. 18+.

Roll: Redeem data in 1GB increments. Use within 3 years.

Watch: UK only. Requires an active airtime plan with minimum 50MB data available. Streaming adverts prior to and within on demand content, and watching ads within some Sky Apps may use your data allowance. See sky.com/watchmobile for more information. Content depends on Sky TV package. Compatible apps, device and software requirements at sky.com/watchmobile. Excludes downloads which require Wi-Fi. Some Sky Apps are not available on the Huawei P40 Range. More details available: https://consumer.huawei.com/uk/campaign/favourite-apps/.

Text to Switch: Text your current provider with PAC to 65075 to keep your existing no. or STAC to 75075 to leave without it. Code provided within 60 seconds. Code must be given to gaining provider to start switching process. See provider website for info.

Save £360 on iPhone 13 mini: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36 months when bought with selected phones. Saving will be lost when you Mix to a different plan. Subject to status & credit check.

Save £360 on Samsung Galaxy S21 FE 5G: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36 months when bought with any phone. Saving will be lost when you Mix to a different plan. Subject to status & credit check.

Save £456 on Samsung Galaxy Z Flip3: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36-months when bought with any phone, and a saving of £4pm on Samsung Galaxy Z Flip3 (was £33pm, now £29pm) over 24-months. Saving will be lost when you Mix to a different plan. Subject to status & credit check.