Sky Viewing Help

Contact your Pay TV Provider

For help with any error messages please see the self help section below, or call your Pay TV provider on the customer service telephone numbers listed.

To upgrade your subscription to watch a channel please call the Pay TV provider on the appropriate upgrade telephone number listed.

Residential Customers

Customer service (UK):
03442 414141

Customer service (ROI):
0818 719 819

Subscription upgrade (ROI):
818 716 098

For call costs go to sky.com/callpricing

https://www.sky.com

Customer service (UK):
0800 800 150

Subscription upgrade (UK):
0800 800 801

Customer service (Sky - ROI):
0818 719 819

Subscription upgrade (Sky - ROI):
0818 716 098

For ROI call charge information, go to sky.com/callpricing.

https://www.btsport.com

To sign up:
Customer Service (UK): 0870 248 0000 (Calls cost 13p per minute plus your phone company’s access charge)
Customer Service (ROI): +353 01 55 66 555

www.dazn.com/skyuk

For customer support:

Customer Service (UK): 0333 030 6000
Customer Service (ROI): +44 (0)333 030 6000

www.dazn.com/skyhelp

Customer service (ROI):
0818 719 819

Subscription upgrade (ROI):
0818 716 098

For ROI call charge information, go to sky.com/callpricing.

https://www.premiersports.com/premier-sports-roi

Customer service (UK):
0344 855 2977

Subscription upgrade (UK):
0344 855 1881

Customer service (ROI):
0818 776 700

Subscription upgrade (ROI):
0818 776 700

For call charges go to www.racinguk.com/join

https://www.racingtv.com/

Customer service (UK):
0333 030 3000

Subscription upgrade (UK):
0871 602 3000*

Customer service (ROI):
00 44 333 030 3000

Subscription upgrade (ROI):
00 44 871 602 3000

Email:
customerservices@buyadultpack.co.uk

*Calls cost 7p per minute plus your providers access charge

*Calls cost 12.40 Eurocent per min plus your providers access charge

Customer service (UK):
0333 030 3000

Subscription upgrade (UK):
0871 602 3000*

Customer service (ROI):
00 44 333 030 3000

Subscription upgrade (ROI):
00 44 871 602 3000

Email:
customerservices@buyadultpack.co.uk

*Calls cost 7p per minute plus your providers access charge

Customer service (UK):
0333 030 3000

Subscription upgrade (UK):
0871 602 3000*

Customer service (ROI):
00 44 333 030 3000

Subscription upgrade (ROI):
00 44 871 602 3000

Email:
customerservices@buyadultpack.co.uk

*Calls cost 7p per minute plus your providers access charge

Customer service (UK):
0113 201 8388

Subscription Upgrade (UK):
https://viaplay.com/gb-en/

For call charges go to https://viaplay.com/gb-en/

https://viaplay.com/gb-en/

Business Customers

Customer service (UK):
0333 7594 740

Customer service (ROI):
0818 719 888

For call costs go to sky.com/callpricing

https://www.sky.com

Customer service (UK):
0800 800 150

Subscription upgrade (UK):
0800 800 801

Customer service (Sky - ROI):
0818 719 819

Subscription upgrade (Sky - ROI):
0818 716 098

For ROI call charge information, go to sky.com/callpricing.

https://www.btsport.com

For Business customers:

Customer Service (UK): 0333 030 8000
Customer Service (ROI): +44 (0)333 030 8000

https://business.dazn.com

Customer service (ROI):
0818 719 819

Subscription upgrade (ROI):
0818 716 098

For ROI call charge information, go to sky.com/callpricing.

https://www.premiersports.com/premier-sports-roi

Customer service (UK):
(+44) 870 3518834

Customer service (ROI):
0818 719 888

For call charges go to www.racinguk.com/join

https://www.racinguk.com

Customer service (UK):
0344 8429 669

Subscription upgrade (UK):
0844 8429 690 *

Customer service (ROI):
00 44 344 8429 669

Subscription upgrade (ROI):
00 44 844 8429 690

Email:
PlayboyCustomerServices@paywizard.com

*Calls cost 10p per minute plus your providers access charge

Help with on screen error messages

Problem with your viewing card

If you’re seeing the error ‘There is a problem with your viewing card’ follow the steps below:

Switch your Sky+HD box to Standby, and remove your viewing card.
Wait 30 seconds then turn your Sky box off at the mains
Leave the box turned off for 60 seconds
Switch the box back on at the mains
Do not insert the viewing card, but leave the box on standby for 3 minutes
Press Sky on your remote control to bring the box back on and go to Channel 447 (Motors TV)
When you see a message asking you to insert your viewing card, re-insert it (chip facing down, and chip first) into the viewing card slot

If you still see the error message after completing the steps above please contact your Pay TV provider on the customer service number above.

Viewing card not authorised

If you’re seeing the error ‘This viewing card not authorised’ first ensure your Sky+HD box is connected to broadband or an active telephone line and then follow the steps below.

For help connecting your Sky+HD box to broadband go to On Demand Setup.

If you cannot connect your Sky+HD box to broadband or an active telephone line contact your Pay TV provider on the customer service number listed above.

Press Services on your remote control to display the Options menu
Press the right arrow to highlight Settings and press Select to highlight the Picture menu
Press 0, 1 and Select to see the Installer menu
Then press the right arrow to highlight ‘New Install’ and press Select.
You will see a message stating ‘Ensure that the satellite dish is correctly aligned and connected and the viewing card is inserted’
Press Select to continue.
You will see a screen showing signal strength and quality
Press Select to continue
You will then see the message ‘Callback in progress’
If the callback is successful you will see the message ‘Installation complete’
Press Select to continue and return to the ‘New Install’ menu
Press Sky to return to normal viewing

If you are still experiencing issues after following the steps above please contact your Pay TV provider on the customer services number above.

Wrong viewing card

If you are a Sky customer and see the error ‘Wrong viewing card’ you’ll need to pair your viewing card to your Sky+HD box. You can do this here Quick Fix. Alternatively please contact your Pay TV provider on the customer services number listed above.