End of contract notification

It's time to get a new deal on your Sky Broadband

To receive your offer please enter your reference number

Your reference number:

: You will have received the notification as you are a Broadband, Talk or Mobile customer, and you are either out of contract for these products, or under contract and approaching the end of your minimum term.

: We are now proactively notifying customers who have Broadband, Talk or Mobile and are either out of contract, or under contract and are approaching the end of their minimum term.
This notification will tell you how much you currently pay and give you some options to choose from. If you are currently in a contract, it will also tell you when your contract ends and how much you will be paying out of contract.

: This could be for a variety of reasons including the current status of your account and any pending changes which have not yet completed. Please contact us to discuss options.

: Your notification will provide you with information about your options. Regarding your bill: log into sky.com and click on 'My Account' for information about your bill for each of your Sky products or by viewing the MySky app.

: You can find your reference number on the End of Contract notification that we sent you: this may be either an email or a letter. Alternatively if you have an existing Sky ID, please go to the [message centre][1] to find your reference number.
[1]: https://messages.sky.com/message-centre

: If an error message does not pop up, make sure you check the notification for the exact basket reference and carefully enter it. If you receive an error message, follow the steps on the page.

: Although at least one of your contracts is coming to an end, we may have included products in your bundle which remain in contract.
If you choose to cancel any products that are still in contract, you may be liable to pay early termination charges for them.

: We have offered you these options based on what you currently have in your package.

: You are free to choose any product bundle from our website to best suit your needs.

: You will need your unique basket reference number and should enter it via the link in your notification and follow the steps from there.
If you have received an error message, follow the steps on the page.

: All details, including duration of any new contract and monthly cost, will be in your notification.

: Standard cooling off period terms and conditions apply, they can be found in your Welcome Comms.

: If you don't redeem one of your options you will continue on your current package at the price stated in your notification.

: Your offer is valid until the end of your current contract.

: If you keep getting an error message, please call us on 0333 759 4813.

: If you receive an error message, you may have a change pending on your account; have outstanding debt or your redemption involves a downgrade to your current package. In all cases, please call us on 0333 759 4813.

: What you have received are exclusive options we have created especially for you and may not be widely available. If you see another offer on our website, you are welcome to take it.

: We will proactively contact you when your other Broadband, Talk or Mobile contracts are out of contract or coming to an end. For now you can relax and we will be in touch.

: You can find more on sky.com go to 'Products & Packages'; click 'Broadband & Talk' and then go to 'Broadband Deals' to see our up-to-date deals and offers.

: You can find more on sky.com go to 'Products & Packages'; click 'Mobile' to see our up-to-date Mobile offerings.

: You may have received two notifications because we were unable to provide you with personalised options when we first contacted you. This may have been because we were processing a change you requested or there was an outstanding balance on your account.

: All details including duration of any new contract and monthly cost will be detailed in your notification.

: We are constantly trying to provide the best service in the country and so continue to update our products and services to better meet our customers' needs. As such, some products may no longer be available, please have a look at our current product line-up to find the plan closest to your current one.

: Changes should take place immediately, if not, we recommend waiting up to 24 hours and checking again. If after 24 hours there is no update, please call us on 0333 759 4813.