Problems browsing the web

What are you having problems with?

Try a few different websites like Google and Sky News. Then try a few apps that need an internet connection like the weather, Sky Go or Netflix.

This guide will help you if you're able to connect to the internet, but are having issues when browsing actual websites.

If you're having issues connecting to the internet, follow our Fix problems with your broadband guide.

Otherwise, this help guide covers:

  • Your web browser not working.
  • Images and videos not appearing on websites.
  • Websites being blocked.
  • Problems accessing secure websites.
  • 404 errors.