Problems browsing the web

What problem are you having?

This guide will help you if you're able to connect to the internet, but are having issues when browsing actual websites.

If you're having issues connecting to the internet, follow our Fix problems with your broadband guide.

Otherwise, this help guide covers:

  • Your web browser not working.
  • Images and videos not appearing on websites.
  • Websites being blocked.
  • Problems accessing secure websites.
  • 404 errors.