Fixing problems with the TV apps

Complete the basic checks

If any of your TV apps are missing from the Apps or Sidebar sections of your Sky Q box or Sky Glass, or if Netflix, Spotify, YouTube, or any other TV app isn’t working, follow these troubleshooting steps.

Top tip: If you're seeing an on screen error message on the Netflix, Disney+ or BBC iPlayer apps, head to the Netflix, Disney+ or BBC help centres.

First, you'll need to complete these basic checks.