Fixing problems with the Sky Q TV apps

Which app do you need help with?

If any of your Sky Q TV apps are missing from the Apps or Sidebar sections of your Sky Q box, or if Netflix, Spotify, YouTube, or any other TV app isn’t working, follow these troubleshooting steps.

Top tip: If you're seeing an on screen error message on the Netflix, Disney+ or BBC iPlayer apps, head to the Netflix, Disney+ or BBC help centres.

Listen to the latest music from iconic global artists, watch the best that Netflix has to offer, or get your YouTube fix all through Sky Q.

  • Netflix - Enjoy a wide variety of TV shows, movies, documentaries and more.
  • YouTube - Watch the latest videos, trends and channels from around the world.
  • Spotify - Choose from over 35 million songs, all from the comfort of your home.
  • Sky Sports - Keep up to date with the latest sports results and news while still watching TV.
  • Weather - Check the weather forecast for up to six different locations, including international destinations, while still watching TV.
  • And more... – Discover more of the apps on your Sky Q box, including YouTube Kids, XITE, Sky News, Vevo, My Photos, Red Bull TV and Help.