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This screen does not support HDCP

HDCP enables a signal to be sent between your Sky Q box and TV. This notification may indicate that the signal has failed, or that there’s a problem with the equipment.

If your TV has another HDMI socket, disconnect the HDMI cable from the current socket and try another. If your Sky Q box is connected to a speaker system or device other than your TV, try connecting your HDMI cable directly between your box and your TV.

If your picture looks normal, there may be a problem with the device you've just disconnected. Contact the manufacturer for advice.

If you’re still having problems, try the steps below.

  • Restart your Sky Q box and check the cables
    1. Switch your Sky Q box off at the mains.
    2. Check that both ends of all cables are securely connected.
    3. Switch your Sky Q box back on at the mains.
    4. Wait for the on screen instructions to disappear then press Home on your Sky Q remote.

    If you’re still having problems and you're using:

    •  a Sky Q box, go to Check your TV has the latest software.
    • a Sky Q Mini box, go to Try connecting your Sky Q Mini box using a Sky Q Mini box cable.
  • Try connecting your Sky Q Mini box using a Sky Q Mini box cable

    You received this cable with your Sky Q Mini box. For details on how to set it up, see Setting up your Sky Q Mini box with a non-HDMI TV.

  • Check your TV has the latest software

    Most modern TVs use operating software that allow the TV to function properly. A TV with outdated software could experience picture issues or generate error messages.

    We are not able to provide TV support. For further information on how to check your software and update it, visit the support section on your TV or visit your TV manufacturer's website.

    If there's still a problem after the TV software check, please contact us.