Third party assistance (Power of attorney)

You can nominate a third-party to help sort out things like your bills if you have accessibility needs.

At a basic level, you can assign nominees who can contact us on your behalf to carry out certain actions on your account. They’ll need to know your account password, but don’t worry, your account’s still yours.

Other third-parties will need to send us documentation to confirm their authority to act on your behalf:

We only accept documentation from Property & Financial PoAs, NOT from Health and Welfare PoAs.

Documentation can either be:

Non-legal

  • Appointeeships – BF57 forms from the Department for Work and Pensions.
  • Signed letters of authority.
  • General Powers of Attorneys – that have not been endorsed by the Court.
  • PoA Registrations.

Or legal

  • Enduring & Lasting Powers of Attorney issued in England and Wales.
  • General Power of Attorney – endorsed by the Court.
  • Deputies – Court of Protection.
  • Trusteeships.
  • PoAs and/or Court Orders issued in Scotland; in other parts of UK eg Northern Ireland, the Channel Islands or the Isle of Man; and in the Republic of Ireland.

You can send your completed official documents, along with your contact details, to our accessibility team by:

Once we have your documents, we’ll approve/decline it within five working days. Any documents you send us will be destroyed unless you ask us to return them.

Whatever method you choose, don’t hesitate to get in touch to see how we can help.

Here's a bit about the different types:

Power of Attorney, Deputyship or Guardianship

A Power of Attorney (PoA), Deputyship or Guardianship order is a legal document that confirms a person has/persons have been authorised by a court to act on behalf of another in certain circumstances.

General requests of support groups to represent the customer

You’ll need a certificate of authority to represent the customer. These are provided by the group you are asking to help you. If they do not have a certificate you can still contact us with the letter of authority for support. Letters must include:

  • The customer’s full name;
  • Their address, including postcode, OR their Sky account number;
  • The first and third characters of their password, mother’s maiden name or Bank Details. If they can’t remember their password, they should include a new password.
  • The authority they want their appointee to have over their account.