skip to search
skip to alerts
skip to content
skip to footer
skip to the web assistant
Sky home page
Watch
Cinema
Sports
Kids
discovery+
Close Watch menu
TV
Stream
New
Glass
Sky Q
TV & Broadband
Close TV menu
Glass
Glass
Tech Specs
Switching to Sky Glass
Reviews
Sky Live
New
Close Glass menu
Broadband
Broadband
TV & Broadband
Full Fibre Broadband
Broadband for Gaming
Broadband for Business
Close Broadband menu
Mobile
Phones
SIM
Tablets & Laptops
Brands
Accessories
SIM Activation
Manage
Close Mobile menu
Protect
Protect
Smart Home Insurance
Smart Tech
Close Protect menu
Business
Deals
Close
My Sky
Help
Close the navigation menu
Sign in
Back to Help
Back to start
Sky WiFi - FAQs
Find answers to the most common issues with Sky WiFi below.
How can I find Sky WiFi hotspots?
How is my account information used by Sky WiFi?
How to get online
I’ve forgotten my password or security question
I want to change my email or memorable word/phrase
What are Sky WiFi hotspots?
Where can I find Sky WiFi hotspots?
How do I add or remove devices?
Will a factory reset of a device that is linked to my Sky WiFi account remove it from my account?
The Sky WiFi homepage is displaying someone else’s name
I can’t see the Sky WiFi page when connecting to the network
I received an error message
I'm connected to Sky WiFi, but there's no internet available
Why is my connection slow?
How do I get an activation code?
Where can I find security tips?
How do I unsubscribe from venue marketing?
Is Sky WiFi free?
How do I get my device to autoconnect?