Sky WiFi - Complaints

Got a complaint?

Sometimes things go wrong. If they do, we want to hear about it so we can put things right.

Email us:

You can send your complaint by email to

Write to us:

Prefer to write? Mail your complaint to the following address:

The Cloud
3rd Floor, 4 Victoria Square
Victoria Street
St Albans

Need an accessible copy of our Complaints Code?

If you require a printed version of this Code (or a version in large print, audio, or braille) please contact and we will provide this to you.