We'll do all we can to respond and resolve your complaint within 10 days, however it may take longer if the complaint involves technical complexity.
If we’ve been unable to agree a resolution for your complaint within this timeframe we’ll contact you and keep you informed of the progress of your complaint in a way that best suits you and at a time that’s convenient to you.
If you would like to find out more about how we deal with complaints our complaints handling procedure is set out in Sky’s Customer Complaints Code which can be found on our website. If you require a printed version of this Code (or a version in large print, audio, or braille) please contact accessiblecustomerservice@sky.uk and we will provide this to you.