Sky Q boxes are warm to touch or noisy
My Q box is warm
It’s completely normal for your Sky Q boxes to be warm as they’re built with “breathable plastic” that naturally releases heat through the top of the boxes.
My Q box is noisy
Your Sky Q box has a hard disk that makes a noise similar to that of a PC. It also has a temperature-controlled fan that may come on occasionally.
If you're noticing an excessive amount of noise, make sure your Sky Q box is not placed:
On a carpet or in an enclosed space, such as a closed cabinet. Allow at least 10cm of space above and on both sides of the box vents.
On top of or underneath other devices.
Near heat sources, such as TVs, electronic devices, radiators and direct sunlight.
If that doesn't solve the problem, try restarting your box:
Switch your Sky Q box off at the mains.
Check that both ends of all cables are securely connected.
Switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear then press Home on your Sky Q remote.
If you're still having problems, contact us.
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