Sky Q boxes are warm to touch or noisy

My Sky Q box is warm

It’s completely normal for your Sky Q boxes to be warm as they’re built with “breathable plastic” that naturally releases heat through the top of the boxes.

My Q box is noisy

Your Sky Q box has a hard disk that makes a noise similar to that of a PC. It also has a temperature-controlled fan that may come on occasionally.

If you're noticing an excessive amount of noise, make sure your Sky Q box is not placed:

  • On a carpet or in an enclosed space, such as a closed cabinet. Allow at least 10cm of space above and on both sides of the box vents.
  • On top of or underneath other devices.
  • Near heat sources, such as TVs, electronic devices, radiators and direct sunlight.

If it's still excessively noisy, try restarting your Sky Q box.

Restart your Sky Q box

  1. Press standby on your Sky Q remote, then switch off or unplug your box at the mains.
  2. Check there are no lights on the front panel of your Sky Q box and all cables are securely connected.
  3. Leave your box disconnected for at least 15 minutes.
  4. Plug in and switch your Sky Q box back on at the mains.
  5. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Some features may take up to 5 minutes to return.

If you're still having problems, you might need to book an engineer visit.