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Problems with your Sky Q box

Sky Q boxes are warm to touch or noisy

My Q box is warm

It’s completely normal for your Sky Q boxes to be warm as they’re built with “breathable plastic” that naturally releases heat through the top of the boxes.

My Q box is noisy

Your Sky Q box has a hard disk that makes a noise similar to that of a PC. It also has a temperature-controlled fan that may come on occasionally.

If you're noticing an excessive amount of noise, make sure your Sky Q box is not placed:

  • On a carpet or in an enclosed space, such as a closed cabinet. Allow at least 10cm of space above and on both sides of the box vents.
  • On top of or underneath other devices.
  • Near heat sources, such as TVs, electronic devices, radiators and direct sunlight.

If that doesn't solve the problem, try restarting your box:

  1. Switch your Sky Q box off at the mains.
  2. Check that both ends of all cables are securely connected.
  3. Switch your Sky Q box back on at the mains.
  4. Wait for the onscreen instructions to disappear then press Home on your Sky Q remote.

If you're still having problems, contact us.