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Sky Fibre Max Speed Guarantee

Enjoy Sky Fibre Max with our minimum download Speed Guarantee of 55Mb to our best ever Hub (router) within the first 30 days of your service, or you can get your money back.

This is exclusively available when taking Sky Fibre Max from 18 August 2017.

To find out whether Sky Fibre Max is available in your area, go to sky.com/fibre to find out more.

  • How can I check my download speed?

    You can monitor the download speed to your Hub at My Broadband.

    To be eligible for your money back under our Sky Fibre Max Speed Guarantee, the download speed to your Hub must be checked at My Broadband.

    Please note: In the first 10 days after your Fibre services have been activated, we test your phone line so that we can provide you with the best performance.

    This means during the first 10 days, you might notice some variations in speed – this is completely normal. Please keep your Hub turned on at all times as this helps us get the most information about your line's performance, so we can select the best settings for your connection.

  • What if my download speed is lower than 55Mb?

    Please note: In the first 10 days after your Fibre services have been activated, we test your phone line so that we can provide you with the best performance.

    This means during the first 10 days, you might notice some variations in speed – this is completely normal. Please keep your Hub turned on at all times as this helps us get the most information about your line's performance, so we can select the best settings for your connection.

    If you contact us within the first 30 days of your Fibre Max services being activated and you’re unable to get 55Mb download speeds to your Hub, we’ll credit your account with any upfront setup costs and a pro-rata subscription credit for your Broadband and Talk products.

    Any setup costs will be applied as a credit on your account immediately and will appear on your current bill.

    The subscription credit amount will be based on the number of days from when your Fibre Max service was activated, to when you contacted us about your download speed within your first 30 days. Any pro-rata subscription credit will appear on your next bill.

    In the first 30 days, we’ll also give you the option to move to the next best fibre product at no extra cost or cancel your Broadband and Talk contract with no early termination charges.

    If you contact us after 30 days, you’ll be offered the option to move to our next best fibre product free of charge.

    Sky Fibre products with totally unlimited usage include:

    • Sky Fibre Unlimited Plus – with download speeds of up to 52Mbps and upload speeds of up to 9.5Mbps.
    • Sky Fibre Unlimited – with download speeds of up to 38Mbps and upload speeds of up to 9.5Mbps.

  • Why's the connection to my device slower?

    The speed you experience on your devices depends on a number of factors, for example:

    • The number of devices connected to your Sky Q Hub.
    • What you’re using your devices to do.
    • How far away your devices are from the Sky Q Hub, and whether they’re connected with an Ethernet cable or Wi-Fi.
    • Auto updates when you come home.

    The Wi-Fi speed to your device can be slower than the speed to your Hub.

    For more information on broadband speeds and how to improve Wi-Fi performance, try the following:

  • Here's the legal bit