For a more personalised experience, please sign in.
We can now provide you with more relevant help.
Short codes are usually 5 digit numbers that can be used for services like voting on TV shows or donating to charity whilst paying through your monthly bill.
You can call or text to access these short code services, and they’re not covered by your normal monthly call and text allowances.
The charge for short codes will be the standard charge for calling or sending a text message plus an additional charge as listed by the provider of the service.
If you’re having problems calling or sending a text to a short code, there’s usually an alternative number to call using a full dial code or an online option; we recommend you use these alternatives where possible.