If you are experiencing problems where your laptop or desktop computer is unable to detect your wireless broadband connection, it may be due to a recent Windows 10 upgrade.
Check whether other devices in your home, such as smart phones or tablets, are also having trouble detecting a connection. If they are working fine, and it is only your laptop or desktop computer that cannot connect, then you will need to contact Microsoft in order to fix the issue with your laptop or computer. Follow this link for the Microsoft troubleshooting steps.
If none of your devices are able to connect to your wireless broadband, please follow our Sky Broadband diagnostic tool.