Problems accessing Sky Yahoo Mail

If you’re having problems viewing or accessing your Sky Yahoo Mail, try the steps below to fix the problem.

Problems using email apps

E.g. Outlook, Apple Mail or an email app on your phone

Requested URL too large

If you get a Request-URL Too Large error when trying to access your Sky email account or reset your password on a mobile or tablet app, these steps should get you up and running again.

Error 288

You might get error 228 when you sign into your Sky email. To fix this, you'll need to contact us and tell us your public IP address.

To contact us, select Yes to the question at the bottom of the page.

Please note: If you haven’t accessed your Sky Yahoo Mail account for more than six months, in line with Sky Yahoo Mail terms and conditions, your account may have been deleted. For more information, see our Inactive Sky Yahoo Mail accounts help guide.

Still need a hand?

If your problem isn’t sorted, you can check out our related help or get in touch with us.