Problems accessing Sky Yahoo Mail

If you’re having problems viewing or accessing your Sky Yahoo Mail, try the steps below to fix the problem.

Problems using email apps

E.g. Outlook, Apple Mail or an email app on your phone

Requested URL too large

If you get a Request-URL Too Large error when trying to access your Sky email account or reset your password on a mobile or tablet app, these steps should get you up and running again.

Error 288 or Access Denied

When you sign into your Sky email, you might get:

  • Error 228 - To fix this, you'll need to contact us and tell us your public IP address.
  • Access Denied - To fix this, you'll need to contact us and tell us your public IP address, and the full reference number that's displayed on the error page.

To contact us, select Yes to the question at the bottom of the page.

Please note: If you haven’t accessed your Sky Yahoo Mail account for more than six months, in line with Sky Yahoo Mail terms and conditions, your account might have been deleted. For more information, see our Inactive Sky Yahoo Mail accounts help guide.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.