Problems accessing Mail from your email app

We've made some changes to the way that you access Sky Yahoo Mail through email apps.

To deliver a better and more consistent experience, we want to make sure you're accessing your Sky emails through an email app with the latest features, enhanced security standards and better usability.

If you're using an older email app on your mobile, tablet or computer, we recommend you update to the latest version by following the steps below.

You can still sign in and access your emails through with your email password.

Recommended email apps

  • Apple Mail on iOS 9.0 or later
  • Apple Mail on macOS 10.11 El Capitan or later
  • Gmail on Android version 5.0 (Lollipop) or later
  • Outlook for iOS and Android
  • Outlook 365, 2016 and 2019 (Windows)
  • Windows 10 Mail

Out-of-date email apps

  • Apple Mail on iOS 8 or earlier
  • Apple Mail on macOS earlier than macOS 10.11 El Capitan
  • Outlook 2010, 2011 and 2013
  • Windows Live Mail

For more help accessing your emails through an email app, see the instructions below.

Mobile or tablet


If you've recently changed your password

If you're using an out-of-date version of an email app to access your email and have recently changed your password, you'll need to update your email app to the latest version first before you can carry on accessing your emails through an email app.

Please see the information above on out-of-date email apps and the steps to take to update these.

Still need a hand?

We’re extremely busy right now and our call centres are prioritising our most vulnerable customers. Most queries can be answered using our online help on, the My Sky app or your set top box.