Poor or no service - Sky Mobile
Sorry you're having problems. Let's try and get this fixed.
Mobile phone signal can be affected by things like:
- Bad weather.
- The thickness of the walls or ceilings of the building you’re in.
- How many people near you are trying to use their phones at the same time - like when you're at a football match or a concert.
- Switching between different phone masts
- Being on the edge of a signal coverage area
Plus, sometimes your phone can just pick up a poor connection, which affects the call quality. If that's happened, hang up and re-dial.
Need more help?
For data problems, try updating your settings.
For anything else, try the troubleshooting steps for your device - select your device make and model, then scroll down to Fix a problem. Our advisors use the same steps too. They're easy to follow and help to fix most problems.
If you can, connect to Wi-Fi to get online. With Sky WiFi you can get free and unlimited Wi-Fi in thousands of popular places across the UK.