Poor or no service - Sky Mobile

Sorry you're having problems. Let's try and get this fixed.

Mobile phone signal can be affected by things like:

  • Bad weather.
  • The thickness of the walls or ceilings of the building you’re in.
  • How many people near you are trying to use their phones at the same time - like when you're at a football match or a concert.
  • Switching between different phone masts
  • Being on the edge of a signal coverage area

Plus, sometimes your phone can just pick up a poor connection, which affects the call quality. If that's happened, hang up and re-dial.

Need more help?

For data problems, try updating your settings.

For anything else, try the troubleshooting steps for your device - select your device make and model, then scroll down to Fix a problem. Our advisors use the same steps too. They're easy to follow and help to fix most problems.

Useful info

If you can, connect to Wi-Fi to get online.  With Sky WiFi you can get free and unlimited Wi-Fi in thousands of popular places across the UK.