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Poor or no service - Sky Mobile

Mobile phone signals may be affected by things like:

  • The weather.
  • The walls or ceilings of the building you’re in.
  • How many people near you are trying to use mobile phones at the same time.

If your signal isn’t as strong as you think it should be, try these first:

  • If you’re inside and struggling to get a good signal, try moving closer to a window or to another area in the building.
  • Check your phone has the correct settings to access 4G (sometimes called LTE) - go to phone support and search ‘4G connection’.
  • See what signal you should be getting in your area with our coverage checker.
  • Get up-to-date information on maintenance work or problems with the network in your area with our service status checker.

If you don’t have any signal, these may help:

  • If you haven’t activated your SIM yet, you can activate it online – you’ll need your Sky iD and the 7 character activation code on your SIM pack.
  • Make sure you’ve inserted the right size SIM for your phone and in the right way - our phone support has instructions if you need some help.
  • You may need to get your phone unlocked for it to work on the Sky network.
  • Get up-to-date information on maintenance work or problems with the network in your area with our service status checker.
  • Check your phone doesn’t have airplane mode switched on, or try switching your phone off and on again.
  • Check your phone is running the latest software, search for ‘update software’ in our phone support.

Still no luck? There may be a problem with your SIM. Order a free replacement SIM online.

Useful info & tips

  • Connect to Wi-Fi if you need to get online.  With Sky WiFi you can get free and unlimited Wi-Fi in thousands of popular places across the UK.

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Activate your SIM >

Unlocking your phone >

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