No power to the Sky Q box
If your Sky Q box won't turn on and there are no lights on the front of your box, try these troubleshooting steps.
Check for power
If there's no standby light on the Sky Q box:
- Switch off and unplug your Sky Q box at the mains socket.
- Unplug the power lead from the back of the Sky Q box. If you're using a surge protector or extension lead, try a direct connection between your Sky Q box and the mains.
- Leave the power lead unplugged. Check the lead for physical damage. If there is, leave it unplugged and contact us.
- If there's no sign of damage, try plugging your TV or another device into the mains to see if the socket works.
If another device works, you'll need to replace your Sky Q box.