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Financial risk and security advice

The following article provides some useful information and tips that should help to keep you and your information safe.

  • 1. Sky checklist

    The following is a list of key items to check on your Sky account.

    We recommend that you regularly log onto your My Sky account (via sky.com/mysky) to:

    • Review and check that all your Sky services are showing correctly on your account area, including TV, mobile services etc.
    • Ensure all your personal information is up-to-date and correct.
    • Review your monthly bill and related activities and ensure these are correct and known to you.
    • If you see or suspect any unusual activity please call Sky on 03442 414 141 between 8.30am-9pm Mon-Sun.
    • Password: Always ensure you use an appropriately strong password for all your accounts and don't use the same one for every website you login to. For your Sky iD password, this should have 8-32 characters and should not contain your Sky username, first name, last name, email address or the word 'password'.
    Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers.
    If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply, check your providers tariff guide.

  • 2. Protect yourself against identity fraud

    Identity theft can lead to fraud that can have a direct impact on your personal finances and could also make it difficult for you to take out loans, credit cards or a mortgage until the matter is resolved. 

    Fraudsters can use your identity information to:

    • Create and open bank accounts.
    • Take out credit cards, loans and state benefits.
    • Purchase goods in your name.
    • Take over your existing accounts.
    • Take out mobile phone contracts.
    • Obtain genuine documents like, passports and driving licenses in your name.

    There are simple steps you can take to protect yourself against identity fraud:

    • If you receive an unsolicited email or phone call, asking for your security details, never divulge your login details, account numbers and payment details.
    • Create strong passwords for use online, and don't use the same one for every website you login to.
    • Protect your internet connected devices with up to date security software.
    • Don’t leave things like bills lying around for others to look at.
    • Don’t throw out anything containing your name, address or financial details without shredding it first.
    • If you’re expecting an account statement or bill and it doesn’t arrive, contact the relevant service provider.
    • Check your statements carefully and report anything suspicious to the service provider concerned.
    • If you’re concerned about the source of a phone call, wait five minutes and then call the relevant provider from a different telephone making sure there’s a dialing tone.
    • If you move house, ask Royal Mail to redirect your post for at least a year.
    • It’s particularly helpful to check your personal credit file 2-3 months after you have moved house.
    • Credit reference agencies offer a credit report checking service to alert you to any key changes on your credit file that could indicate potential fraudulent activity. Please refer to Section 9 for contact information.
    • Double check that your social media profiles are private so that you’re only sharing information with people you know.
    • Don’t accept invitations from people you don’t know on social media sites, it’s also a good idea to create separate work and personal profiles.
    • Don’t upload or post any images showing your vehicle number plate – fraudsters may use this to unlawfully obtain your address from DVLA records.
    • Be careful when using public Wi-Fi networks and don’t use them to access confidential information such as mobile banking.

  • 3. Protecting the identity of deceased family members

    Criminals can occasionally use the identities of deceased persons to commit fraud, which can be very upsetting for those close to the deceased.

    The following provides some websites which offer deceased person mail preference services and provide further information on this issue:

  • 4. Reporting identity fraud

    • If your identity has been stolen, you should contact your bank, credit card company and local police on the non-emergency phone number 101 as soon as possible and let them know the situation.
    • You can also report the fraud using the Police’s fraud reporting service Action Fraud (www.actionfraud.police.uk)

  • 5. What should you do if you’ve been a victim of identity fraud?

    • Act immediately – you mustn’t ignore the problem. Even though you didn’t order those goods or open that bank account, the bad debts will end up under your name and address.
    • If you believe you’re a victim of identity fraud involving plastic cards (e.g. credit and debit cards), online banking or cheques, you must report it to your bank as soon as possible. Your bank will then be responsible for investigating the issue and they will report any case of criminal activity to the police. The police will then record your case and decide whether to carry out follow-up investigations.
    • If you think you’re a victim of another kind of identity fraud, you must report the matter to the relevant organisation. Depending on their advice, you should then alert your local police force.
    • You should report all lost or stolen documentation to the relevant organisation (ie. driving licenses, passports, plastic cards).
    • Contact the Royal Mail Customer Enquiry line on 08457 740 740 if you suspect your mail is being stolen or that a mail redirection has been fraudulently set up on your address. The Royal Mail has an investigation unit that will be able to help you. Calls cost 7p per minute plus your provider's access charge.
    • If you’re unsure which organisation to call, contact Action Fraud for advice (www.actionfraud.police.uk).
    • Obtain a copy of your credit report. A credit report will show you any searches done by a lender, what date the search took place, what name and address it was done against and also for what type of application. It will also show what credit accounts are set up in your name. You can contact any of these credit reference agencies who can support you in resolving credit report issues caused by identity fraud. Please refer to Section 9 for contact information.
    • Review your credit report carefully. If you come across entries from organisations you don’t normally deal with, contact them immediately. Remember to keep a record of all your actions, including the people you’ve spoken to and when, and keep copies of all letters you send and receive.
    • The credit reference agencies will contact lenders on your behalf where fraudulent applications have been made or fraudulent credit accounts opened in order to restore your credit history to its former state.

    If fraud has been committed, report it to Action Fraud (www.actionfraud.police.uk/report_fraud)

    Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers.

    If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply, check your providers tariff guide.

  • 6. Plastic cards

    • If your plastic cards are lost or stolen, cancel them immediately. Remember to make a note of the emergency numbers you should call.
    • When you are giving your card details or personal information over the phone, internet or in a shop, make sure other people cannot overhear or see your personal information.

  • 7. Documents

    • Keep your personal documents in a safe place, preferably in a lockable drawer or cupboard at home. Consider storing valuable financial documents such as share certificates with your bank.
    • Don't throw away entire bills, receipts, credit or debit-card slips, bank statements or even unwanted post in your name. Destroy unwanted documents, preferably by using a shredder.

  • 8. Passwords and PINs

    • Never give personal or account details to anyone who contacts you unexpectedly. Be suspicious even if they claim to be from your service provider, bank or the police.
    • Don't use the same password for more than one account. Using different passwords increases security and makes it less likely that someone could access any other accounts.

  • 9. Credit reference agencies

    Credit reference agencies offer a free victims of fraud service for anyone who has had their personal details used fraudulently. The credit reference agencies will also liaise with each other, and the banks, to restore compromised personal credit records. 

    The service can be accessed by using the contact details below:

Disclaimer:

The information contained in this article is for general advice and information only. While we have tried to ensure the accuracy and suitability of the contents, Sky plc (and its group companies) accept no responsibility for any loss, damage, cost or expense of whatsoever kind arising directly or indirectly from, or in connection with, the use by any person of any information or other material contained in this article. Any reliance on the information in this article is at your own risk.