If your services end before the end of your contract (minimum term), you may have to pay an early termination charge(s).
If you do, we’ll let you know and confirm how much you’ll be charged.
How long is my contract for?
When you sign up to Sky TV, HD, Sky Multiscreen, Sky Q Multiscreen, Sky Mobile, Sky Broadband and Talk (including Line Rental), a minimum contract length may apply (minimum term).
For most Sky products, the minimum term is 12 or 18 months, unless otherwise agreed.
A minimum term can also apply if you take up certain offers from us, but we’ll tell you this before you accept the offer.
When do I have to pay early termination charges?
For Sky Mobile, Broadband, Talk and/or Line Rental: Early termination charges only apply if your subscription ends before the end of your minimum term, for reasons other than those permitted under your contract. Please read your contract for more details. Your Sky Mobile contract is available at sky.com/mycontract (sign in with your Sky iD).
For Sky TV/Sky Q, HD, Sky+, Sky Multiscreen and Sky Q experience: To end your contract, you’ll need to give us at least 31 days’ notice, which can’t end before your minimum term finishes. The early termination charges below are only payable if we end the relevant TV contract within your minimum term because you’ve breached your terms and conditions.
If you cancel your service(s) after you’ve reached the end of your minimum term, you won’t have to pay any early termination charges.
How much will I be charged?
The amount you're charged depends on:
- How long’s left of your minimum term from the date your subscriptions
end, calculated in days;
- The days you’ve already been billed for in advance; and
- The products you subscribe to, the price you pay for them and when
your subscriptions end.
This means the amount you’re charged may not be an exact multiple of the monthly charges listed in the table below. If you have subscription offers, your early termination charge will be calculated based on those discounted prices. To find out how much you’ll be charged for each remaining month, based on the products you take from us, see the Early termination charges table (PDF 110KB).
If you’re a Sky Mobile customer, you may be able to reduce your early termination charge by changing your plan and removing any optional extras before you cancel. If you have a credit agreement for your phone and don't have any more active SIMs, we may ask you to repay any credit outstanding when you cancel.
* For Sky Broadband and Talk products, the final amount is rounded up to the nearest 25p.
How are early termination charges calculated?
We take the monthly charge for products you have, then deduct:
- The business costs we save because we’re no longer providing you with
your service(s), and;
- A discount for accelerated receipt – a discount reflecting the fact
that we receive one lump sum payment, rather than a staggered payment
made over the length of your subscription period.
The monthly charge minus the deductions gives a monthly early termination charge (ETC) rate, shown in the Early termination charges table (PDF) above. If you have a discount on your monthly subscription, we’ll deduct this amount from the ETC rate, then multiply your revised figure by the remaining days and months of your minimum term to work out your final early termination charge.
How do I check my contract?
To check your contract go to sky.com/mycontract and sign in using your Sky iD. Then go to Message centre.