Change your mobile plan (Mix)

Always running out of data? Or just want to save a bit of money this month?

With Sky Mobile you can change your plan every month, so you only pay for what you need.

How to change your plan

Only the account holder can make changes.

  1. Go to sky.com/managemyplan (My Account > Mobile > Manage plan) and sign in with your Sky iD.
  2. Select the mobile number or SIM name you want to change.
  3. Scroll to the plan you want to change, select Change your plan and follow the steps.

Help video: How to change your plan

To play it, select the triangle play button below.

Got the My Sky app?

  1. Tap Mobile from the bottom menu.
  2. Select the mobile number or SIM name you want to change.
  3. In the Manage plan tab, scroll to the plan you want to change, select Change your plan and follow the steps.

Remember, at the end of every month, any data you haven't used will automatically roll into your Sky Piggybank.

Data plans

If you're changing to a:

  • Bigger data plan - your new data allowance will be ready to use straight away.
  • Smaller data plan - this won't change until your next bill date.

Your next bill

When you change to a bigger data plan, your next bill might be higher than you think. Don’t worry, you’re only paying for what you use. It's just to cover 2 months (what you use this month and next month) in advance.

For help understanding your next bill, see our bill examples.

Useful info

Our data plans change regularly, so you might not always be able to change to back to a plan you used to be on.

  • E.g. You change from 1GB @ £6 to 2GB @ £12, and the 1GB @ £6 plan isn't available anymore - you won’t be able to change back to it.

Are you on the free 100MB introductory plan? If you change your data plan at any time, you won’t be able to change back to the free plan.

Top up your data

As well as changing your plan, you can top up your data by:

Got the My Sky app? Tap Mobile from the bottom menu, then Manage Piggybank.

Want 5G speeds?

Find out more about our 5G network coverage and 5G add-on.

Calls and texts plans

Choose from:

  • Unlimited Calls and Texts
  • Pay As You Use

Got friends and family abroad?

You can save on calls and texts from the UK to international numbers with our International Saver. Once you add it, this will stay as part of your plan every month, until you choose to remove it.

If you remove:

  • Unlimited Calls and Texts - Pay As You Use standard calls and text charges will apply.
  • The International calls and texts Saver - standard International charges will apply.

For a full list of calls and texts charges, see our Sky Mobile Tariff Guide.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.