Change your mobile plan (Mix)

Always running out of data? Or just want to save a bit of money this month?

With Sky Mobile you can change your data, calls and texts plan every month, so you only pay for what you need.

How to change your plan

Only the account holder can make changes.

  1. Go to sky.com/managemyplan (My Account > Mobile > Manage plan) and sign in with your Sky iD.
  2. Select the mobile number or SIM name you want to change.
  3. Scroll to the plan you want to change, select Change your plan and follow the steps.

Got the My Sky app?

  1. Tap Mobile from the bottom menu.
  2. Select the mobile number or SIM name you want to change.
  3. In the Manage plan tab, scroll to the plan you want to change, select Change your plan and follow the steps.

Remember, at the end of every month, any data you haven't used will automatically roll into your Sky Piggybank.

How to change your plan help video

Data plans

If you're changing to a:

  • Bigger data plan - your new data allowance will be ready to use straight away.
  • Smaller data plan - this won't change until your next bill date.

Your next bill

When you change to a bigger data plan, your next bill might be higher than you think. Don’t worry, you’re only paying for what you use. It's just to cover 2 months (what you use this month and next month) in advance.

For help understanding your next bill, see our bill examples.

Useful info

Our data plans change regularly, so you might not always be able to change to back to a plan you used to be on.

  • E.g. You change from 1GB @ £6 to 2GB @ £12, and the 1GB @ £6 plan isn't available anymore - you won’t be able to change back to it.

Are you on the free 100MB introductory plan? If you change your data plan at any time, you won’t be able to change back to the free plan.

Top up your data

As well as changing your plan, you can top up your data by:

Got the My Sky app? Tap Mobile from the bottom menu > Manage Piggybank.

Want 5G speeds?

You can buy a 5G network add-on to get 5G network coverage.

Calls and texts plans

Choose from:

  • Unlimited Calls and Texts
  • Pay As You Use

If you remove:

  • Unlimited Calls and Texts - Pay As You Use standard calls and text charges will apply.
  • The International calls and texts Saver - standard International charges will apply.

For a full list of charges, see the Sky Mobile Tariff Guide.

Got friends and family abroad?

Save on calls and texts from the UK to international numbers with the International Saver. This will stay as part of your plan every month, until you choose to remove it.

For a full list of calls and texts charges, see our Sky Mobile Tariff Guide.

Still need a hand?

We’re extremely busy right now and our call centres are prioritising our most vulnerable customers. Most queries can be answered using our online help on Sky.com, the My Sky app or your set top box.