Effects of cancellation
If you cancel an order during your cooling off period, we’ll refund all payments we’ve received from you in connection with the order, including any delivery costs (as long as you chose the least expensive delivery option).
However, if you requested a service to begin during the cooling off period, you must pay us an amount which is proportionate to what was provided up to the point you cancelled your order, including any usage charges incurred (for example, chargeable calls you have made).
If you cancel an order for Sky Mobile services, we’ll automatically cancel any related order for equipment (including any related equipment payment plan), unless we agree otherwise.
If you cancel an order for Sky Mobile services after we have requested that your mobile number is transferred to us from another provider, you’ll need to request a PAC code from us so that you can transfer your number again. If you don’t do this, you’ll lose your mobile number.
If you cancel an order, you’re responsible for returning the equipment provided as part of that order without undue delay and unlocked (i.e. free of security or software locks) using the returns method provided. You’re responsible for the costs of returning the equipment you have ordered.
If you cancel an order for equipment and it is returned damaged due to your handling, we’ll deduct an amount from any refund to you to reflect the reduction in value of the equipment. This deduction will not be more than the amount you paid.