How to cancel Sky Mobile

We're sorry you're thinking of leaving us.

To cancel your Sky Mobile service, you need to give us 31 days’ notice, unless you're within your cooling off period or you're switching to another provider. If you're within your minimum term, then early termination charges will apply.

Please don’t cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.

What's the cooling off period?

Your cooling off period for Sky Mobile lasts for 31 days from the date your order is delivered.

If you bought your devices as part of a bundle offer, your cooling off period starts when the last of your devices are delivered.

To cancel your Sky Mobile services

If you're switching mobile providers and you:

  • Want to keep your number - request a PAC (Porting Authorisation Code) and give it to your new provider.
  • Don’t want to keep your number - request a STAC (Service Terminating Authorisation Code) and give it to your new provider.

Or

Contact us to place a cancellation notice (go to the bottom of the page to do this).

Changed your mind?

If you haven't given your PAC or STAC to your new provider or placed a cancellation notice on your account, your Sky Mobile service will carry on as normal.

If you have, you'll soon be disconnected, so you'll need to contact us as soon as possible.

Do you want to contact us to cancel Sky Mobile?

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.