How to cancel your Sky Broadband

We're sorry to hear you're thinking of leaving us. Take a look at your other options. to see if we can change your mind.

To cancel your Sky Broadband, you need to give us 14 days’ notice, unless you’re within your cooling off period.

Please don’t cancel your Direct Debit or any other ongoing payment with us, as further payments might still be due.

What is the cooling off period?

We offer an enhanced cooling off period of 31 days, instead of the 14 days that's legally required.

That means you have the right to cancel your order for Sky Broadband and Managed Installation (or just your Managed Installation), without giving any reason, any time up to 31 days from the later of: (i) delivery of your Wireless Router; (ii) activation; or (iii) receipt of the relevant terms and conditions for that product/service.

Switching to a new broadband provider

Rather than cancelling your services with us completely to switch to your new provider, you can normally place your order without contacting us.

If you’re switching to Virgin Media’s cable, BT Ultrafast Fibre, Fibre to the Premises from another provider though, or exercising a right to leave that we’ve told you about, you'll need to get in touch with us by selecting the Yes button at the bottom of the page.

If you know your activation date, we can arrange for your Sky services to be cancelled as close to that date as possible, subject to any required notice period. Our Change the start and end dates of your Sky services article has more info.

Cancelling within your cooling off period

Effects of cancellation

If you cancel a contract during your cooling off period, we’ll refund all payments you've made to us, including the delivery costs of any equipment you ordered. But if you asked for a service to begin during your cooling off period, you'll need to pay us an amount proportionate to the service we provided up to the point you cancelled your order.

You won't get a refund for any one-off fees for activation or set up services if you cancel a service after activation.

If you cancel an order for equipment, we’ll automatically cancel any related subscription unless you tell us otherwise.

If you order a Managed Installation and don’t cancel your order before 3.30pm on the working day before your Managed Installation is due to take place, we won’t refund that charge because we’ll incur costs which we can't recover.

Cancelling outside of your cooling off period

Cancellation period

A minimum of 14 days’ notice (cancellation period) is required to cancel your Sky Broadband services.

Early termination charges

When you sign up to Sky Broadband, Talk, and/or Line Rental, a minimum contract period applies (also known as a minimum term). For most Sky products, the minimum contract period is 12 or 18 months unless otherwise stated.

If you stop receiving or cancel a Sky service before your contract ends (minimum term), you might have to pay an early termination charge. But we’ll let you know if you do and how much they’ll be.

For more details, see our Charges for ending your Sky contract early help article.

Final bill

Sky payments are taken a month in advance, so you might still be billed for the full month ahead after your service has been cancelled.

But don’t worry, once your service has ended, any credit on your Sky account will be put back in your bank account after 45 days.

Returning equipment

If you cancel a contract, you’re responsible for returning any equipment without undue delay, using the returns method provided.

If you need to make changes to your subscription because of Covid-19, see how we can help.

Do you want to cancel Sky Broadband?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.