Effects of cancellation
If you cancel a contract during your cooling off period, we’ll refund all payments you've made to us, including the delivery costs of any equipment you ordered. But if you asked for a service to begin during your cooling off period, you'll need to pay us an amount proportionate to the service we provided up to the point you cancelled your order.
You won't get a refund for any one-off fees for activation or set up services if you cancel a service after activation.
If you cancel an order for equipment, we’ll automatically cancel any related subscription unless you tell us otherwise.
If you order a Managed Installation and don’t cancel your order before 3.30pm on the working day before your Managed Installation is due to take place, we won’t refund that charge because we’ll incur costs which we can't recover.