Alternative format correspondence

From time to time, we’ll write to you about your products, services or account. If you have a disability or medical condition which makes it difficult for you to read our letters, we can provide this information in these alternative formats*:

  • Audio CD.
  • Audio tape.
  • Braille.
  • Large print.
  • On coloured paper – red, yellow, light green, pale blue or peach.

*With Sky Glass, we’re not able to offer bills, contracts or comms in alternative formats like paper copies, braille or large print. However, we do support screen readers and other digital accessibility programmes on and on the TV.

To get your correspondence in an alternative format, get in touch with our dedicated accessibility team using the buttons below.