Spotify terms and conditions
Important information about your Spotify Premium service with Sky
Your rights to cancel your Spotify Premium order
You have the right to cancel your order for Spotify Premium without giving any reason any time up to 14 days (“cooling off period”) from the later of: (i) activation of the service; or (ii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Sky). If you do this, we will refund to you all payments received from you in connection with the Spotify Premium Service.
However, you acknowledge that you lose the above right to cancel your order if your Spotify Premium account is activated during the cooling off period and you acknowledge that you would lose the right to cancel at that point.
If you have the right to cancel your order for Sky TV services (in accordance with the section headed ‘Your right to cancel your order’ in your Sky TV terms and conditions booklet) and you exercise that right, your Spotify Premium Service will automatically cancel at the same time. If your Spotify Premium account is activated prior to you cancelling your TV services, you must pay us an amount which is proportionate to what was provided up to the point your Spotify Premium Service is cancelled.
Sky may offer an enhanced cooling off period from time to time which we will advise you of at the time of your purchase.
How to cancel: You can cancel your Spotify Premium order by:
Calling 03442 41 44 14;
Writing to Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD;
Visiting the “Contact Us” section at sky.com and completing the online cancellation form; or
by using one of our online messaging options on sky.com.
You must give your name, customer account number, address, post code, telephone number and e-mail address to cancel your order. If you cancel in writing, we will send you an acknowledgement of receipt by e-mail.
Refunds: We will make any refund due to you without undue delay. We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.
These cancellation rights do not affect your legal rights. If you require any advice on your legal rights, you can refer to adviceguide.org.uk.
Canceling Spotify Premium
We will charge you for your use of the Spotify Premium Service on a monthly basis and at the monthly price determined by Spotify from time to time, unless you cancel in accordance with these terms.
To cancel Spotify Premium, you must contact us at least 24 hours before either the end of the relevant Spotify Premium offer or your next billing date (which can be found by visiting the ‘Manage’ page on sky.com). You can cancel by using one of the following methods:
phone (03442 41 44 14); or
by using one of our online messaging options on sky.com.
Notice given by these means will be processed immediately.
You can also write to us (Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian, EH54 7DD) or e-mail us at firstname.lastname@example.org. If notice is given by these means we may need to verify account information before the notice is effective (and once verified the notice will be effective from the date of the original notice). We will acknowledge written notices by return letter or email and will contact you separately if we need to verify any account information. More information on how to cancel can be found by searching ‘How to cancel’ in the Help section on sky.com.
If you cancel in line with the above process we will not take any further payments for Spotify Premium and your access to Spotify Premium will end either at the end of your Spotify Premium Offer or the end of your current Spotify Premium billing period, as applicable.
Your Spotify Premium Service will be cancelled at the end of your current Spotify service billing cycle. Please note this can be prior to the cancellation of your Sky TV subscription.
If you cancel your Sky TV services (in accordance with your Sky TV terms and conditions), your Spotify Premium account will automatically cancel and you will be charged for Spotify Premium up until the date of your next bill following which we will not take further payments for Spotify Premium and your access to Spotify Premium will end at the end of your current billing period. When cancelling your Spotify Premium service with Sky, Sky will downgrade you to the Spotify free service where you can continue to use this service on Spotify compatible devices.
For customer support queries relating to billing or payment please contact us via one of the following methods:
Online, you can chat to one of our online advisors by visiting the ‘Contact us’ section of sky.com.
You can call us on 03442 41 41 41. Calls to and from Sky may be recorded or monitored for training and other purposes.
You can write to us at PO Box 43, Livingston, West Lothian EH54 7DD.
We are committed to providing you with the best possible products and services, but we understand that sometimes things do go wrong. If you have a complaint, please get in touch with us straight away using the details above (please mark any letter you send us for the attention of ‘Customer Complaints’). If you'd like to find out more about how we deal with your complaints and options for alternative dispute resolution, read our ‘Complaints Code of Practice’ which you will find by visiting the ‘Complaints’ page on sky.com.
Alternative dispute resolution services for use of Spotify Premium are provided by Communications & Internet Services Adjudication Scheme (CISAS) whose website is https://www.cedr.com/cisas/
For customer support with device-related or other technical questions please get in touch with Spotify's customer service department using the Customer Service contact form on the About Us section of the Spotify website.
Changes to the Spotify service