If you have also forgotten your memorable word/phrase, then please send us an email at firstname.lastname@example.org and we’ll reset your password.
Switch on your phone, tablet or laptop and check that WiFi is
Select _The Cloud from the available network list.
The venue landing page will appear in one the following ways:
a) On Apple devices it will appear automatically when you try to
access the internet.
b) On Android devices it will appear automatically or a notification will alert you that the page is available.
c) Other devices will behave as a) or b).
If none of the above occur, open your internet browser – the venue landing page will appear when you enter the address: https://service.thecloud.net
If it's your first time using the Sky WiFi network, follow the easy one-time registration process by sharing some simple details.
Once registered you can access the internet via Sky WiFi.
Start browsing the web.
Click the on wireless icon on the right hand side at the bottom of
Select _The Cloud and click Connect.
A box will appear to show that you are being connected.
Once you have connected, open your web browser and the Sky WiFi
landing page will appear. Hit the Get online button to get
Please note: Windows 8 uses the Metro (Touch) user interface right alongside the traditional Desktop one. Therefore, there are two different ways to connect.
1a. (Touch / Metro Interface) From the Start Screen, manoeuvre your cursor to the top-left of the screen. This will get the side menu to display (e.g. Search, Share, Start, Devices, Settings)
1b. (Non Touch / Desktop interface). Select the WiFi icon from the right hand side of the taskbar to open the list of available networks. Once you've done this, please continue troubleshooting from step number 4.
When Settings appears, locate the WiFi icon underneath the
break. Locate and select The Cloud from the list of available wireless
Windows will prompt whether you wish to connect automatically. Tick
the box if you want your device to connect when in range and then
select Connect. If not, just select Connect.
Windows may ask "Do you have a username and password for this WiFi Hotspot?" Select "No, open a web browser to complete the connection."
The Sky WiFi landing page should now appear in your web browser.
Select Get Online.
Choose AirPort in the toolbar and select Turn AirPort On.
Connect my Mac based Device 1
Select _The Cloud from the list of available wireless networks, then select Open Internet Connect…
Connect my Mac based Device 2
The AirPort status screen will now appear.
Connect my Mac based Device 3
The Sky WiFi landing page will pop up automatically, if it doesn’t, open your internet browser and enter the address: https://service.thecloud.net
There is one time authentication process to follow when you first visit a Sky WiFi hotspot. Simply follow the steps below to register or login.
Check your Wi-Fi is on by selecting Settings from the home
screen and selecting Wi-Fi. (If you're in coverage of a Sky WiFi
hotspot, you'll be offered _The Cloud, select this SSID to connect).
The Sky WiFi landing page will pop up automatically. If it doesn’t,
open your Internet browser and you should reach the Sky WiFi landing
page, if you don't, enter the address:
Now simply select Get Online and follow the on screen
When the Wi-Fi session is established, you'll see Welcome to Sky
WiFi and the session counter displays the session time.
You can now begin your Wi-Fi browsing session.
Media Access Control (MAC) addresses are 12 characters separated either by colons or dashes (00:00:00:00:00:00 or 00-00-00-00-00-00) and are made up of a combination of numbers 0-9 and letters A-F.
To find the Media Access Control (MAC) address also known as WiFi or physical address of your laptop:
Type in CMD into a Windows search box.
A link to Command Prompt should be displayed, click the link and
open Command Prompt.
A pop up will appear, write the command ipconfig /all and
then press Enter.
Once you have followed these steps, the below information will appear within the pop up. The information to concentrate on is the Wireless Network Connection data.
Included in the Wireless Network Connection section is a Physical Address, this is also known as your MAC address. This is the address you'll need to note down, so you can register with Sky WiFi.