Sky Store terms and conditions
These terms and conditions set out the agreement between you (“Eligible Sky+ customer”) and Sky UK Limited, if you live in the UK, or Sky Ireland Limited if you live in Ireland (“we” or “us”) that you must keep to if you want to make purchases from the Sky Store ("Conditions"). Any capitalised words used in these Conditions will have the same meaning as terms used in your Sky TV Terms & Conditions and Sky+ Subscription Contract.
You need an active Sky+ subscription to view Content downloaded to your Box.
These Conditions can be viewed at any time on sky.com/skystore-terms.
Sky Store compatible devices: You can download or view content on compatible PC/Mac, Android/iOS devices via the Sky Store App, NOW TV and Roku boxes. To download the free Sky Store App, go to skystore.com/myaccount/sky-store-apps. The separate terms and conditions must be accepted by you when you register new devices or download Sky Store Apps.
1. Content on you box
a. To purchase and play back any content on your Box you must be an Eligible Sky+ Customer. Subject to these Conditions we will supply to you content that you order and you are permitted to receive via your Box.
b. Unless we agree otherwise, content on your Box cannot be transferred to another Box or to another Sky account. You are responsible for any loss or destruction of or damage to content on your Box.
c. Provided you remain an Eligible Sky+ Customer, if you delete content from your Box or you replace your Box with another compatible Box (that uses the same or a replacement Viewing Card) you may be able to download content you have previously purchased.
d. To receive or download content, your Box must be connected to broadband and have sufficient unused personal storage capacity to store the content file. Content downloaded to your Box will count towards any broadband usage limits that apply to your broadband service. You are responsible for any charges associated with exceeding those limits.
e. The ability to download content may not be offered indefinitely. For example, we will be unable to offer content if we no longer have the rights to do so from the relevant rightsholder(s).
Please have this in mind when deciding whether to archive or remove content from your Box. If we no longer offer a download option we will use reasonable efforts to make this information available, please use “Help & Support” on sky.com or “Help” on skystore.com.
f. We can withdraw content from Sky Store at any time. This will not affect your ability to play back and download content purchased previously (where available), in accordance with these Conditions.
2. DVD delivery
a. When you purchase content on your Box, unless stated otherwise, we will send a DVD copy of the movie to the address displayed on screen when you place the order. A DVD copy may differ from the content downloaded to your Box (for example, the cut, picture quality, certification and extras available). A DVD copy provided with the content purchased via your Box is not a separate transaction.
b. Delivery estimates are not guaranteed delivery times and should not be relied on as such.
c. In some cases a DVD copy of the downloaded content will not be available for distribution at the time of your purchase. We will send the DVD when it becomes available for distribution which may be a number of days or weeks after purchase.
3. Prices and payment
a. We will tell you in advance what the payment will be for all purchases. Prices quoted include VAT and postage, packaging & handling unless stated otherwise.
b. The Sky account associated with your Sky+ subscription will be charged the full price for the content when you confirm the order (e.g. by entering your PIN). Confirming an order will commence or schedule the content download and, unless we agree otherwise, you cannot cancel your purchase after this point.
c. Pre-Ordered content. In some cases you can pre-order content before its official digital release date (“Release Date”). We may not know the Release Date at the time you pre-order, but we will write to you (by email or post) confirming the Release Date once it has been confirmed to us. If we accept your pre-order the content will automatically download to your Box on the Release Date and the charge will be added to your Sky TV bill then. You cannot cancel your purchase from the Release Date. If you cancel before the Release Date you will not be charged for the pre-order and will not receive the content. These cancellation rights do not affect your legal rights. If you would like to cancel your pre-order, please use the ‘Contact Us’ link on sky.com or please call us on the number mentioned below.
d. Payments you owe us for purchases will be added to your Sky bill. Payments will be payable by you in the same way as you have chosen to pay your Sky bill under your Sky+ Subscription Contract and you will allow us to charge payments under the Direct Debit or debit/credit card instruction that you have given us.
e. We may from time to time assess your credit standing using credit scoring, and may use information from, and supply information to, outside agencies for this. We will apply reasonable practices for administering your account based on the result of that scoring.
4. Purchasing Remote Controls and other accessories via your Box (“Accessories”)
a. Multiple purchases: You can only buy one Remote Control, of the same type, via your Box. If you wish to purchase multiple Remote Controls, of the same type, please visit Sky Accessories Shop online at accessories.sky.com.
b. Your statutory right to cancel in the cooling off period:
Cancellation period: You have the right to cancel your purchase of the Remote Control without giving any reason any time up to 14 days (“cooling off period”) from the delivery date. Sky may offer an enhanced cooling off period from time to time, which we will advise you of at the time of your purchase.
How to cancel: Please contact Sky Store customer service team, go to skystore.com/help/contact-us
c. Return of Accessories: If you cancel your order, you are responsible for returning Accessories, provided that you use the returns method specified by Sky without undue delay. You are responsible for the costs of returning Accessories you have ordered and Sky may charge you for direct returns costs. Sky can offset any returns costs against any money that it owes to you for any reason. You must keep Accessories that have been delivered to you safe until they are returned. We may make a deduction for any loss in value as a result of unnecessary handling by you.
d. Refunds: We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either receive the Accessories back from you or receive evidence from you that the Accessories have been returned (such as a proof of posting receipt). We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.
5. Viewing card
a. To play back or download content the Viewing Card must be kept in your Box.
b. Your Viewing Card (including any replacement card we send you) will be enabled for content you purchase, unless: b.i. you have missed payments you owe us or provide unauthorised payment or other details; or b.ii. we or SSSL make the Viewing Card invalid if it is necessary to protect the security of Sky's conditional access system; or b.iii. we or SSSL believe you are using the Viewing Card in ways which are not authorised, or where it is otherwise reasonable to make the Viewing Card invalid (such as fraud), in each case in accordance with the terms and conditions of the Sky+ Subscription Contract.
c. All of your obligations relating to the Viewing Card set out in your Sky+ Subscription Contract apply in respect of your use of the Viewing Card to receive any content.
a. any fault in a Box or other receiving equipment you use, which are supplied under a separate contract; b. any fault in your Viewing Card caused by you tampering with it, your negligence or your failure to follow our instructions, or these Conditions; c. use of a Viewing Card with any decoding apparatus we do not authorise; d. any fault with a broadband service provided by a third party used to deliver content to your Box; e. any delay or failure by us to provide the content (or any part of it) by download or DVD caused by events outside our reasonable control. Matters outside our reasonable control include (but are not limited to) severe weather conditions, epidemic, civil disorder, terrorist activity, war, and government action f. any loss or damage caused by us, SSSL, or any of our respective officers, employees or agents in circumstances where: f.i. there is no breach of a contractual obligation or legal duty of care owed to you by us, SSSL, or by any of our employees or agents; or f.ii. such loss or damage is not a reasonably foreseeable result of any such breach. g. any loss or damage caused by us, SSSL, or any of our respective employees or agents to the extent that such loss or damage results from any breach by you of these Conditions. Where SSSL is acting as agent for Sky, SSSL has no liability to you. This Condition shall not affect any liability we may have to you for death or personal injury as a result of our, SSSL's or Sky's negligence, or for fraudulent misrepresentation.
7. Copying and copyright
a. You must not do (or allow to be done) any of the following: a.i. copy, redistribute or relay any content; a.ii. sell or make any charge for watching any Content on your Box; a.iii. show any content to the public, even if no charge is made; a.iv. tamper with or modify the signal of any content made available on your Box; a.v. alter, cover, modify or remove any graphics, logos or other on screen text or images appearing on any content.
b. We may prevent the copying (for example by video) of any content. We may also disable or alter remotely certain functions of your Box so as to prevent you from copying any content and we may prevent you receiving, playing back or restoring content if your decoder allows copying of content.
8. Changing these Conditions and termination
a. We may not change or add to these Conditions for any content after you have purchased it. The Conditions for content you purchase in the future may be different and the Conditions applicable at the time of purchase will be available to you via your on-screen Sky Guide.
b. We may refuse your order for any content in our reasonable discretion. We may also (after we have accepted it) terminate these Conditions between us and take reasonable steps to disable your access to any content if at any time: b.i. you have not made any payment which is due to us; or b.ii. you have broken any of these Conditions in relation to any content; or b.iii. you or anyone you authorise to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate.
9. Right to transfer the Contract and third parties
a. We can transfer our rights or obligations under these Conditions to any company, firm or person provided this does not affect your rights under these Conditions in a negative way. b. You may not transfer your rights or obligations under these Conditions to anyone else, and no third party is entitled to benefit under these Conditions except as described above.
10. Law and geographical limits
These Conditions are governed by English Law, unless you live in Scotland or the Republic of Ireland, in which case it will be governed by Scots Law or ROI law (as applicable). If your Address is in the UK, any disputes can be dealt with by any UK court that can lawfully deal with the case. If your Address is in the Republic of Ireland, any disputes can be dealt with by the courts in England and Wales or in the Republic of Ireland.
11. Further information
Sky Subscribers Services Limited ("SSSL") will provide customer services as agent for Sky.
You can contact us or SSSL at PO Box 43, Livingston, West Lothian EH54 7DD, UK or call 03442 41 41 41 if you live in the UK or 0818 719 819 if you live in the Republic of Ireland.
If you would like to find out more about how we deal with your complaints please see our 'Complaints Code of Practice' which you can find by visiting ‘Complaints’ in the MySky section of sky.com com or by going to help.sky.com/my-account/make-a-complaint/sky-customer-complaints-code-of-practice, or you can refer your dispute to the European Commission online dispute resolution platform.
Eligible Sky+ Customer: Your Sky+ subscription is eligible if it is included as part of your Sky TV subscription or was kept by you when you cancelled your Sky TV subscription.