Sound is distorted

  1. Press Home on your Sky Q remote, then select Settings followed by System info.
  2. Take note of the Hardware Version and Software Version.
  3. Go to How to check which Sky box you have to make sure the Software Version listed in the table matches the version on your Sky Q box.

If they match, your box is already on the correct software and doesn't need updating. If they don't match, you'll need to complete a software download.

  1. Press Standby on your Sky Q remote, then switch off or unplug the box at the mains.
  2. Check there are no lights on the front panel of your Sky Q box.
  3. Plug back in and switch on your Sky Q box.
  4. Wait for the on-screen instructions to disappear, then press Home on your Sky Q remote.

It can take up to five minutes for some features to return.

Still no luck? You might need to book an engineer online. Or, if you're in the ROI, you'll need to contact us for more support.