- Press Standby on your Sky Q remote, then switch off or unplug the box at the mains.
- Check there are no lights on the front panel of your Sky Q box.
- Plug back in and switch on your Sky Q box.
- Wait for the on-screen instructions to disappear, then press Home on your Sky Q remote.
It can take up to five minutes for some features to return.
Still no luck? You might need to book an engineer online. Or, if you're in the ROI, you'll need to contact us for more support.