Using your phone abroad (roaming)
Whether you're relaxing in Spain or exploring downtown New York, you can use your phone in many holiday destinations with Sky Mobile.
Get set for your trip away with our travel checklist.
Set up a voicemail PIN before you travel
Call voicemail (759) and follow the instructions.
Save useful contacts
Using voicemail abroad: Call +44 7488 222 000 and enter your PIN (roaming charges may apply).
Contact Sky from abroad: +44 131 278 3778.
Check roaming destinations and charges (see below)
Want to avoid roaming charges? You can turn off data roaming and mobile data in your phone settings before you get to your destination and don’t make a call or send a text while you’re away.Plan to use your phone abroad?
Our Roaming Passport Plus pass (£2 a day) lets you access your UK data, calls and text allowances in over 55 popular holiday destinations, including the EU/EEA*, the USA, Australia and more. If you’re roaming in other far-away destinations, ‘Rest of the world’ roaming charges may apply.
Check your spend cap limit
Choose how much you want to spend each month on extra, out of plan charges for each SIM. You can change your spend cap anytime at sky.com/spendcapImportant
Any roaming charges, International calls and texts charges and the Roaming Passport Plus pass charge (£2 a day) will count as charges outside of your plan. These will go towards any spend cap limits for your SIM.
If your limit is set too low, it will block you from using your phone abroad.
Travelling to the USA? Check if your phone is compatible with something called VoLTE Roaming (also known as 4G Calling abroad)
From January 2023, you'll need a compatible phone to use calls and texts or contact the emergency services while you're in the USA. This is because mobile network providers in the USA are making improvements to their networks. To check if your phone is compatible and find out more, go to Roaming in the USA.
If you bought your phone from somewhere else (not Sky), you might need to check your settings before you travel and while you're abroad.
Calls to Sky contact centres on 0044 131 278 3778 are free for Sky Mobile customers calling from abroad. If you're not with Sky Mobile charges may apply for calls to 01 numbers. Check your provider's tariff guide.
When you’re back in the UK, turn your phone or tablet off and on again to make sure you’re connected to the UK network.