Sky Broadband Buddy is no longer available

On 11 April, we removed Sky Broadband Buddy and you’ll have been signed out of the app. You won’t be able to use it to manage devices.

You can now uninstall Sky Broadband Buddy from all your phones and tablets:

• On an Apple phone or tablet:
  • Hold the Sky Broadband Buddy app icon until you see a pop-up.
  • Tap Remove App then Delete App.
• On an Android phone or tablet:
  • Hold the Sky Broadband Buddy app icon until you see a pop-up.
  • Tap Uninstall.

Device won’t connect to Sky Broadband?

To get back up and running if you’re having troubles connecting any devices to your broadband:

1. Turn your Sky hub off for a few seconds, then back on again.
2. Uninstall Sky Broadband Buddy from your phones and tablets.
3. Then, turn your phone or tablet off and back on again.