Netflix Help

Need help using Netflix on Sky Q? Our Using Netflix help guide shows you how to activate and use Netflix on your Sky Q box.

If you've got a problem with Netflix, including no sound, a juddering screen, or if the app is missing from your Sky Q box, follow our Fixing Netflix troubleshooting steps.

Netflix on Sky Q logo

To use the Netflix, you’ll first need to activate your Netflix account.

You can also activate your account directly from your Sky Q box. Simply select any Netflix show from Home or On Demand then follow the on screen instructions.

If you’d like more information about Netflix, check out our Sky Community, or if you're seeing a Netflix error message, visit the Netflix Help Center.