Netflix Help

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Need help using Netflix on Sky Q or Sky Glass?

What is Sky Ultimate TV?

Sky Ultimate TV is the TV pack that brings Sky Entertainment and Netflix together all in one place.

Available on Sky Q or Sky Glass.

With Sky Q, Netflix Basic comes included with the Sky Ultimate TV Add On. Or you can upgrade to Netflix Standard by adding the Sky HD pack or Netflix Premium by adding the Sky Ultra HD pack.

With Sky Glass, Netflix Basic comes included with the Sky Ultimate TV package or you can upgrade to Netflix Standard or Premium.

Want to know more? Head to sky.com/tv for more info or read our Netflix FAQs.

Don’t want to combine your Netflix and Sky bills? If you’ve got Sky Q, simply sign into the Netflix app on your Sky Q box with your existing Netflix log-in details. With Sky Glass, Netflix comes included with the Sky Ultimate TV subscription so will be part of your Sky bill. You need the Sky Ultimate TV package to watch Netflix on Sky Glass.

If you’d like more information about Netflix, check out our Sky Community, or if you're seeing a Netflix error message, visit the Netflix Help Center.