Disney+ via Sky Q terms and conditions

Important information about ordering Disney+ via Sky

Below are the extra terms and conditions to be aware of in relation to your Disney+ Service (as defined in the Disney+ Subscriber Agreement) where you have asked for it to be billed by Sky with payments added to your Sky TV bill.

These terms and conditions should be read in conjunction with the Disney+ Subscriber Agreement (“Disney+ Subscriber Agreement”) and Disney Privacy Policy and UK & EU Privacy Rights (“Disney+ Privacy Policies”). By subscribing for Disney+ via Sky Q, you hereby acknowledge and agree to the Disney+ Subscriber Agreement and understand that any personal information that Disney+ may collect and process under your subscription to and use of the Disney+ service will be done in accordance with the Disney+ Privacy Policies.

If there are any differences between these terms and the Disney+ Subscriber Agreement, these terms will be the ones which are relevant for your use of Disney+.

Payment by you to Sky of the sums due for your Disney+ Service shall satisfy your monthly payment commitment under the Disney+ Subscriber Agreement.

To get Disney+ through Sky, you need a Sky Q box and an active broadband service.

If you are a new Sky Q customer, Sky will bill you monthly in advance for Disney+ from the date that your Sky Q is activated. If you are an existing Sky Q customer, you will be billed from the point the Disney+ order is placed. You will be responsible for activating your account with Disney in order to view your services. If you already have a Disney+ subscription, and subsequently purchase through Sky, you may be paying twice so need to contact whoever you previously ordered Disney+ from to confirm.

You can view Disney+ content on 4 devices at the same time and have a maximum of 10 devices registered at any one time. All Sky Q boxes support full HD content on Disney+.

You can access your Disney+ account via the Disney+ app on the Sky Q box or via the Disney+ app on your 3rd party devices. Please refer to Disney help pages for more information on compatible devices at help.disneyplus.com

Disney+ is streamed via broadband. A minimum download speed per stream of 5.0 Mbps for Disney+ HD content and 25.0 Mbps for Disney+ 4K Ultra HD content is recommended.

Streaming Disney+ content counts towards any broadband monthly usage cap (including for Sky Broadband).

Access to Disney+ on Sky Q is part of your Sky TV package as a ‘TV extra service’. The Disney+ Service is supplied to you by Disney+ under the terms of the Disney+ Subscriber Agreement. While access to Disney+ on Sky Q is part of your Sky TV package, if and to the extent that the terms of Disney+ Subscriber Agreement relating to billing, payments and cancellations conflict with the terms of your Sky TV terms and conditions, the Sky TV terms shall prevail.

Your rights to cancel your Disney+ order

You have the right to cancel your order for Disney+ on Sky Q without giving any reason any time up to 14 days from the latter of: (i) the Sky Q activation date for new Sky Q customers, (ii) the day after the order is placed for existing Sky Q customers; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Sky) (“cooling off period”). If you do this we will refund to you all payments received from you in connection with the Disney+ Service.

However, you acknowledge that you lose the above right to cancel your order if your Disney+ account is activated during the cooling off period and you acknowledge that you would lose the right to cancel at that point.

If you have the right to cancel your order for Sky TV services (in accordance with the section headed ‘Your right to cancel your order’ in your Sky TV terms and conditions booklet) and you exercise that right, your Disney+ Service will automatically cancel at the same time. If your Disney+ account is activated prior to you cancelling your Sky TV services you must pay us an amount which is proportionate to what was provided up to the point your Disney+ Service is cancelled.

Sky may offer an enhanced cooling off period from time to time which we will advise you of at the time of your purchase.

Outside the cooling off period, you may cancel Disney+ by giving us 31 days’ notice. The ways you can give us this notice, and information you need to provide, are set out in your Sky TV terms and conditions. If you cancel Disney+ or cancel your Sky Q services (in accordance with your Sky TV terms and conditions), you will lose access to your Disney+ services on all devices at the end of the notice period.

Customer support

For customer support queries relating to billing or payment of your Disney+ via Sky please contact us via one of the contact methods set out in your Sky TV terms and conditions.

We are committed to providing you with the best possible products and services, but we understand that sometimes things do go wrong. If you have a complaint, please get in touch with us straight away using the details above (please mark any letter you send us for the attention of ‘Customer Complaints’). If you'd like to find out more about how we deal with your complaints and options for alternative dispute resolution, read our ‘Complaints Code of Practice’ which you will find by visiting the ‘Complaints’ page on sky.com

Alternative dispute resolution services for use of Disney+ are provided by Communications & Internet Services Adjudication Scheme (CISAS) whose website is https://www.cedr.com/cisas/

For customer support with device-related or other technical questions please get in touch with the Disney+ customer service department using the details in the help pages of the Disney+ website at help.disneyplus.com

Changes to the Disney+ service

Any changes to the Disney+ service such as any device restrictions or service changes will be communicated to you directly by Disney+ in accordance with the Disney+ Subscriber Agreement.