Unlock your phone - Sky Mobile

Using a phone from a different provider

You can use your Sky SIM in a phone from a different provider - you might just need to check the phone isn't locked to another network first.

If it's locked, when you insert your new Sky SIM you might see one of these on-screen messages:

  • ‘SIM not supported’
  • ‘Please enter your network unlock code’
  • ‘Enter SIM network unlock PIN’

SIM network unlock PIN error screen

You'll want to make sure your phone’s unlocked before you activate your SIM, or you’ll start being charged for your plan but you won’t be able to use calls and texts.

To unlock your phone, contact your old provider or where you bought your phone from.

Where did you buy your phone?

PUK code (unblock your SIM)

If you enter the wrong SIM PIN too many times, you might be asked for a PUK code (Personal Unblocking Key).

Enter all zeros as your PUK. E.g. 00000000.

If you enter the wrong code more than 10 times, you’ll need to order a replacement SIM online.

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