Unlock your phone - Sky Mobile

Getting started

Phones from other providers might be locked to another network.

If it's locked and you insert your new SIM, you might see one of these on-screen messages:

  • ‘SIM not supported’
  • ‘Please enter your network unlock code’
  • ‘Enter SIM network unlock PIN’

SIM network unlock PIN error screen

To unlock your phone, you'll need to contact your old provider or where you bought your phone from.

Before you activate your SIM, you'll want to make sure your phone’s unlocked, or you’ll start being charged for your plan but you won’t be able to use calls and texts.

Where did you buy your phone?

PUK codes

You might be asked for a PUK code (Personal Unblocking Key), if you enter the wrong SIM PIN too many times.

Enter all zeros as your PUK. E.g. 00000000.

If you enter the wrong code more than 10 times, you’ll need to order a replacement SIM online.

Looking for something else?

Activate your SIM >

Keep your number >