Sky Broadband Shield

Sky Broadband Shield is a set of tools designed to help make the internet a safer place for your whole family at no extra cost:

  • Includes advanced protection which helps to defend against unwanted attacks, such as viruses, phishing or malware-infected sites.
  • Comes with Safe Search: software that helps to protect young people from adult content. Filters explicit content out of search engine results so you can feel safer allowing your children to browse the internet.
  • Work on all devices connected to WiFi, meaning your children are protected whether they’re on their phone, tablet, or games console.

Good to know: You might not be able to change your Sky Broadband Shield settings if you have an open order on your account, like if you’re changing your broadband package or moving home. Not sure if you have an open order? Sign into Order Tracking to check.

What do you need help with?

Sky Broadband Shield works on all devices connected to WiFi, to help make the internet a safer place for your whole family, whether they’re on their phone, tablet, or games console.

Using Sky Broadband Shield: Sky Broadband Shield is automatically turned on when you join Sky Broadband, and is set so it’s suitable for teenagers during the day and adults in the evening. But it's easy to change settings like your age rating and how to block or allow specific websites. You'll need your Sky iD to view or change your settings.

Not got a Sky iD? It's simple to create a Sky iD if you don't already have one, or get help with your Sky iD if you've forgotten your details.

Fixing a problem: Get help with Sky Broadband Shield, including if you're having trouble; signing in to view or change your settings, with a websites being blocked incorrectly, using a VPN with Sky Broadband Shield or if its not working.