Welcome to Sky Q

Sky is already a valued part of everyday life in over 11 million homes. And you’ve just become one of them.

Here are some essential steps to follow, covering everything you need to know as a new Sky Q customer.

In the first five steps we'll set you up with our services, then there are more steps to check depending which products you've taken with us.

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Create a Sky iD

Sky iD lets you sign in to all Sky's online services. It consists of your email address (or username for accounts created before 9 June 2016) and a password.

> Create a Sky iD now – you’ll need your account number, viewing card number or the last 6 digits of the bank account number used to pay for Sky.

Manage your account

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

Once you’ve set up your Sky iD, you can manage My Sky.

Some things you might want to do:

> Track your order – see where your kit is and view activation dates.

> Claim a reward – when you purchased your Sky services you would have been told if you're eligible for a reward. Get help claiming a reward.

> My Package – see exactly what you’ve got, add products and see your exclusive offers.

> Change an engineer appointment – if you’ve booked an engineer to install your Sky products, change it here if you need to. (If you miss your appointment, or call to cancel or reschedule on the day or day before your appointment, you may be charged £25 on your next bill.)

Your first three bills may be different from what you expect

Watch this video to find out why your first bills might be different than you expect:

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

> Our billing process – this article explains why your first three bills may be different amounts to what you were expecting.

> Manage your bills and payments – once you’ve understood our billing process, sign in to My Sky to view your statement and previous bills.

Download the My Sky app

You’ll need a compatible device and your Sky iD sign in details. If you’ve forgotten your password, you can reset it in the app by selecting the Forgotten password link, or online.

With the My Sky app, you can manage your Sky TV, Broadband, Talk and Mobile services, and find quick solutions for the most common issues, on the go, wherever you are*.

*Compatible device and 3G, 4G or Wi-Fi required (charges may apply). App features and functions vary by platform/device. See iTunes App Store or Google Play Store.

 Download My Sky app for Apple devices

 Download My Sky app for Android devices

Help at your fingertips

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

We’ve lots more help available online or through interactive TV.

> Sky Help & Support - use our automated online help service, or just browse our help articles.

> Interactive TV - by pressing Home on your Sky Q remote and scrolling to Help.

> Sky Community - ask questions about Sky products, find answers to technical issues, share your great ideas, post a feature request and much more.

Sky Q

Sky Q screen showing recordings

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

Setting up Sky Q

Your engineer should have set everything up so it's all working, but here's how to do it yourself if you need to:

> Set up your Sky Q box - how to set up your Sky Q box.

> Connecting your Sky Q box to your broadband router - how to connect your Sky Q box to a new or existing router.

Setting up your Sky Q remote - set up your Sky Q remotes to control volume, mute, power and input source on your TV.

> Connecting a Sky Q Booster - setting up a Sky Q Booster will help connect your Sky products and extend your Wi-Fi signal.

> Switching on your Sky Q box and TV at the same time - how to switch on your Sky Q box and TV at the same time with one press of a button.

Setting up surround sound - set up your Sky Q box and compatible speaker system so you can listen to Dolby Digital shows in 5.1 surround sound.

Using Sky Q

Here's some of the main things you'll need to do. Or  view all of our articles about using Sky Q or watch our Sky Q help videos on YouTube.

Sky Q remotes

> Buttons on your Sky Q remotes explained - an at-a-glance guide to the buttons on your Sky Q remotes.

Find your remote - make a connected Sky Q touch remote beep.

Viewing

> Watching on multiple devices at the same time - a quick guide to how many Sky Q Mini boxes and Sky Q apps you can connect to from your Sky Q 1TB box or Sky Q 2TB box.

> Using the TV Guide - how to use the TV Guide and get the most from radio up to seven days in advance.

> Using the Mini Guide - find out what's on now and next without interrupting what you're watching.

> Using Voice Control - search for shows, movies, actors, sporting events or use it to control your Sky Q box.

Recording and downloading

> Manage your Sky Q recordings - find out everything you need to know about recording on Sky Q.

> Downloading on Sky Q - find out everything you need to know about downloading on Sky Q.

Managing settings

> Managing parental settings - how to set up PIN protection for certain shows for each of your Sky Q and Sky Q Mini boxes.

> Your PINs explained - there are two different PINs to use when using Sky Q - here's what they do.

> Changing the screen resolution setting - for the best picture quality, select the highest picture resolution that's supported by your TV.

Sky Broadband

Not set up a Sky iD,yet? You’ll need it to to access some of these links.

Getting you up and running

In most cases we can switch on your broadband without you needing to be home – remote activation. If we can’t activate your broadband remotely, we’ll book an engineer to install your line.

Switching to Sky Broadband? Here’s everything you need to know about what’ll happen next and when you need to cancel directly with your current provider – normally we can do this for you.

Getting set up

Set up your Sky hub on your Sky Broadband activation date – it won’t work before.

Sky Broadband Shield helps make the internet a safer place for your whole family at no extra cost. Change your settings so they’re right for you.

Use your WiFi password to connect your devices to your broadband.

Your broadband speed

It’s completely normal to notice variations in your speed or for your connection to drop in and out in your first ten days while we do this. Find out why?

Broadband speeds explained – Find out what we mean by different speeds, what can affect your speed and how to test the speed to your hub using My Broadband.

Looking for something else? Search or browse Help – we have lots of handy guides to help with all your Sky products.

Sky Talk

Not set up a Sky iD,yet? You’ll need it to to access some of these links.

Sky Talk Shield is our personalised call screening that lets you answer the calls you want and block the ones you don't.

Talk features when making or receiving a call – Here’s how to use them. Some call features are free for Sky Talk customers, but some are optional that cost a little extra.

What you need to know about Internet Calls - Your Sky Talk package might come with Internet Calls which means your home phone will plug into your hub instead of a traditional phone socket.

Sky Talk Tariff guide - info on call charges including chargeable call features.

Looking for something else? Search or browse Help – we have lots of handy guides to help with all your Sky products.

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