Welcome to Sky Q

Sky is already a valued part of everyday life in over 11 million homes. And you’ve just become one of them.

Here are some essential steps to follow, covering everything you need to know as a new Sky Q customer.

In the first five steps we'll set you up with our services, then there are more steps to check depending which products you've taken with us.

Sky_Q_box

Create a Sky iD

Sky iD lets you sign in to all Sky's online services. It consists of your email address (or username for accounts created before 9 June 2016) and a password.

> Create a Sky iD now – you’ll need your account number, viewing card number or the last 6 digits of the bank account number used to pay for Sky.

Manage your account

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

Once you’ve set up your Sky iD, you can manage My Account.

Some things you might want to do:

> Track your order – see where your kit is and view activation dates.

> Claim a reward – when you purchased your Sky services you would have been told if you're eligible for a reward. Get help claiming a reward.

> My Package – see exactly what you’ve got, add products and see your exclusive offers.

> Change an engineer appointment – if you’ve booked an engineer to install your Sky products, change it here if you need to. (If you miss your appointment, or call to cancel or reschedule on the day or day before your appointment, you may be charged £25 on your next bill.)

Your first three bills may be different from what you expect

Watch this video to find out why your first bills might be different than you expect:

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

> Our billing process – this article explains why your first three bills may be different amounts to what you were expecting.

> Manage your bills and payments – once you’ve understood our billing process, sign in to My Account to view your statement and previous bills.

Download the My Sky app

You’ll need a compatible device and your Sky iD sign in details. If you’ve forgotten your password, you can reset it in the app by selecting the Forgotten password link, or online.

With the My Sky app, you can manage your Sky TV, Broadband, Talk and Mobile services, and find quick solutions for the most common issues, on the go, wherever you are*.

*Compatible device and 3G, 4G or Wi-Fi required (charges may apply). App features and functions vary by platform/device. See iTunes App Store or Google Play Store.

 Download My Sky app for Apple devices

 Download My Sky app for Android devices

Help at your fingertips

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

We’ve lots more help available online or through interactive TV.

> Sky Help & Support - use our automated online help service, or just browse our help articles.

> Interactive TV - by pressing Home on your Sky Q remote and scrolling to Help.

> Sky Community - ask questions about Sky products, find answers to technical issues, share your great ideas, post a feature request and much more.

Sky Q

Image of Sky Q 2TB box alongside a TV showing recordings on the box

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

Setting up Sky Q

Your engineer should have set everything up so it's all working, but here's how to do it yourself if you need to:

> Connecting a new TV to your Sky Q box - how to connect a new TV to your Sky Q box, and set up your Sky Q remote to control it.

> Connecting your Sky Q box to your broadband router - how to connect your Sky Q box to a new or existing router.

Setting up your Sky Q remote - set up your Sky Q remotes to control volume, mute, power and input source on your TV.

> Connecting a Sky Q Booster - setting up a Sky Q Booster will help connect your Sky products and extend your Wi-Fi signal.

> Setting up your Sky Q Mini box with a non-HDMI TV - how to connect your Sky Q Mini box if your TV doesn't have an HDMI port.

> Switching on your Sky Q box and TV at the same time - how to switch on your Sky Q box and TV at the same time with one press of a button.

Setting up surround sound - set up your Sky Q box and compatible speaker system so you can listen to Dolby Digital shows in 5.1 surround sound.

Using Sky Q

Here's some of the main things you'll need to do. Or  view all of our articles about using Sky Q or watch our Sky Q help videos on YouTube.

Sky Q remotes

> Buttons on your Sky Q remotes explained - an at-a-glance guide to the buttons on your Sky Q remotes.

Find your remote - make a connected Sky Q touch remote beep.

Viewing

> Watching on multiple devices at the same time - a quick guide to how many Sky Q Mini boxes and Sky Q apps you can connect to from your Sky Q 1TB box or Sky Q 2TB box.

> Using the TV Guide - how to use the TV Guide and get the most from radio up to seven days in advance.

> Using the Mini Guide - find out what's on now and next without interrupting what you're watching.

> Using Voice Control - search for shows, movies, actors, sporting events or use it to control your Sky Q box.

Recording and downloading

> Manage your Sky Q recordings - find out everything you need to know about recording on Sky Q.

> Downloading on Sky Q - find out everything you need to know about downloading on Sky Q.

Managing settings

> Managing parental settings - how to set up PIN protection for certain shows for each of your Sky Q and Sky Q Mini boxes.

> Your PINs explained - there are two different PINs to use when using Sky Q - here's what they do.

> Changing the screen resolution setting - for the best picture quality, select the highest picture resolution that's supported by your TV.

Sky Q app

Watching on Sky Q app with TV screen in background

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

> Setting up the Sky Q app - install the Sky Q app, connect it to your Sky Q box, and register or manage your devices.

> Using the Sky Q app - the Sky Q app lets you watch live TV, on demand and your recordings.

> Downloading, recording and watching shows on the Sky Q app - download, record and watch your favourite shows - including Sky Box Sets, Catch Up TV and Sky Cinema - using the Sky Q app

> PIN protection in the Sky Q app - how to set up the two different PINs used to restrict viewing on the Sky Q app.

Sky Broadband

Sky Q Hub

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

Service activation and line installation

> Remote activation - if you’ve ordered Sky Broadband or Talk, this explains how your products will be activated remotely.

Setting up your Broadband

> Set up your Sky Q Hub - how to set up your Sky Hub with Sky Broadband.

> How to set up your Sky Booster - setting up a Sky Q Booster will help connect your Sky products and extend your Wi-Fi signal.

> Set up Sky Broadband Shield - control the level of online protection you want for your home.

Connecting to Broadband

> Connect your devices to your broadband network - set up a wireless or wired broadband connection with your Sky Hub.

> Install and setup a Wireless N Adaptor - how to install and set up a Wireless N Adaptor if you currently use a dongle or Ethernet cable to go online.

Other broadband services

> Find and change your wireless password - if you've forgotten your wireless password or you want to change it, our article will explain the simple steps on what you need to do.

> Broadband speeds explained - understand what we mean by broadband speeds, and what these mean for you.

> Measure your broadband usage - find out what your monthly usage allowance is by using Sky's online Usage Tool.

Sky Talk

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

> Sky Talk Shield - Set up personalised call screening to allow calls you want to receive and block calls you don't want.

> Tariff guide - information and prices for our current Sky Talk packages.

> Caller display - caller display lets you check who’s calling you before you answer your phone.

> Set up reminder calls - you can use your home phone as an alarm by setting up reminder calls to call you at a specific time.

> Divert calls to another phone - diverting calls to another landline or your mobile phone means you won’t miss any phone calls when you’re out.

> Sky Talk Voicemail Plus explained - Sky Voicemail Plus lets you access messages you receive when away from your telephone or engaged on another call from any phone.

> Bar the last caller - call barring allows you to block incoming calls from contacting you.

Here's all the articles from these pages, in one place.

Step 1 - Create a Sky iD

> Create a Sky iD now

Step 2 - Manage your account

> Track your order

> Claim a reward

> Help claiming a reward

> My Package

> Change a Sky TV engineer appointment

Step 3 - Your first three bills might be different than you expect

> Our billing process

> Managing your bills and payments

Step 4 - Help at your fingertips

> Sky Help & Support

> Interactive TV - by pressing Home on your Sky Q remote and scrolling to Help.

> Sky Community

Sky Q

Setting up Sky Q

Your engineer should have set everything up so it's all working, but here's how to do it yourself if you need to:

> Connecting a new TV to your Sky Q box

> Connecting your Sky Q box to your broadband router

> Setting up your Sky Q remote

> Connecting a Sky Q Booster

> Setting up your Sky Q Mini box with a non-HDMI TV

> Switching on your Sky Q box and TV at the same time

> Setting up surround sound

Using Sky Q

> View all of our articles about using Sky Q

> Watch our Sky Q help videos on YouTube

Sky Q remotes

> Buttons on your Sky Q remotes explained

> Find your remote

Viewing

> Watching on multiple devices at the same time

> Using the TV Guide

> Using the Mini Guide

> Voice Control

Recording and downloading

> Manage your Sky Q recordings

> Downloading on Sky Q 

Managing settings

> Managing parental settings

> Your PINs explained

> Changing the screen resolution setting

Sky Q app

> Setting up the Sky Q app

> Using the Sky Q app 

> Downloading, recording and watching shows on the Sky Q app 

> PIN protection on the Sky Q app

Broadband

Service activation and line installation

> Remote activation

Setting up your Broadband

> Broadband set up checklist

> Set up your Sky Q Hub

> Set up Sky Broadband Shield

Connecting to Broadband

> Connect your devices to your broadband network

> Install and setup a Wireless N Adaptor

Other Broadband services

> Find and change your wireless password

> Broadband speeds explained

> Measure your broadband usage

Talk

> Tariff guide

> Caller display

> Set up reminder calls

> Divert calls to another phone

> Sky Talk Voicemail Plus explained

> Bar the last caller

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