Welcome to Sky

Sky is already a valued part of everyday life in over 11 million homes. And you’ve just become one of them.

Before you step into the adventure, here are some essential steps to follow, covering everything you need to know as a new Sky customer.

In the first five steps we'll set you up with our services, then there are more steps to check depending which products you've taken with us.

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Create a Sky iD

Sky iD lets you sign in to all Sky's online services. It consists of your email address (or username for accounts created before 9 June 2016) and a password.

> Create a Sky iD now – you’ll need your account number, viewing card number or the last 6 digits of the bank account number used to pay for Sky.

Manage your account

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

Once you’ve set up your Sky iD, you can manage your account in My Sky

Some things you might want to do:

> Track your order – see where your kit is and view activation dates.

> Claim a reward – when you purchased your Sky services you would have been told if you're eligible for a reward. Get help claiming a reward.

> My Package – see exactly what you’ve got, add products and see your exclusive offers.

> Change a TV engineer appointment – if you’ve booked an engineer to install your Sky TV, change it here if you need to. (If you miss your appointment, or call to cancel or reschedule on the day or day before your appointment, you may be charged £25 on your next bill.)

Your first three bills may be different from what you expect

Watch this video to find out why your first bills might be different than you expect:

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

> Our billing process – this article explains why your first three bills may be different amounts to what you were expecting.

> Manage your bills and payments – once you’ve understood our billing process, sign in to My Account to view your statement and previous bills.

Download the My Sky app

You’ll need a compatible device and your Sky iD sign in details. If you’ve forgotten your password, you can reset it in the app by selecting the Forgotten password link, or online.

With the My Sky app, you can manage your Sky TV, Broadband, Talk and Mobile services, and find quick solutions for the most common issues, on the go, wherever you are*.

*Compatible device and 3G, 4G or Wi-Fi required (charges may apply). App features and functions vary by platform/device. See iTunes App Store or Google Play Store.

 Download My Sky app for Apple devices

 Download My Sky app for Android devices

Help at your fingertips

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

We’ve lots more help available online and through interactive TV.

> Sky Help & Support - use our automated online help service, or just browse our help articles.

> Interactive TV - press the interactive button on your Sky remote to access help, view your bill, upgrade your package and more.

> Sky Community - ask questions about Sky products, find answers to technical issues, share your great ideas, post a feature request and much more.

Sky+

Sky+HD box

You’ll need to sign in with your Sky iD to access some of these articles. Set up a Sky iD, if you haven’t already.

If you've purchased Sky+, here are some things you might want to do:

Setting up

> Set up your Sky viewing card - a Sky viewing card allows you to watch the great range of channels offered by Sky. In order to use a viewing card, it must be activated first.

> Set up your Sky+ HD box - set up your own Sky+HD box with this simple guide.

> Activate your channels - if you aren't having Sky+ fitted by a Sky engineer, find out how to activate your channels yourself.

> Connect your Sky box to your broadband network - connect your Sky+HD box so you can enjoy all your box's interactive functions.

> Using your Sky remote control - a quickstart guide to the functions on your Sky remote control.

> Program your Sky remote - program your Sky remote to control your TV.

> Set up or reset your Sky TV PIN - find out how to set up or reset your Sky TV PIN.

> Set up TV on demand - our step by step guide to connecting your Sky+HD box to your broadband router.

How to use Sky+

> Using the TV Guide - find out how to get around the TV listings and use your Sky Guide.

> Using the Sky+ app - How to use the Sky+ app on Android and Apple devices.

> Using Remote Record- record shows and movies to your Sky+ HD box, wherever you are in the UK or Ireland.

> Manage your recordings - find out how to use your Sky+ Planner to record programmes and remind you about shows about to start.

> Download programmes in HD or SD automatically with Multi-Format - use Multi-Format to automatically choose whether you want to download on demand programmes in High Definition or Standard Definition.

> Ordering a Sky Box Office movie or event - how to place an order for a Sky Box Office event or rent a movie through the Sky Store.

Download Sky TV user manuals - if you'd like a copy of a Sky manual, get the latest version.

Find and watch TV

> Browse the TV Guide - find and watch the TV you love.

> Sky Go - available at no extra cost for Sky TV customers, Sky Go is the streaming service that allows you to watch Sky when you're not in front of the TV from wherever you are in the UK and Ireland.

> Watch Sky in different rooms - find out all you need to know about watching Sky throughout your home.

> Record to your Sky box wherever you are - you can send record requests to your Sky box even when you're not home.

Sky Go

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Available at no extra cost for Sky TV customers, Sky Go is the streaming service that allows you to watch Sky on up to two compatible devices when you're not in front of the TV, from wherever you are in the UK, Ireland and the EU (from April 1, 2018) - to check on eligible territories go here

If you want to register more than two compatible devices, you'll need to purchase Sky Go Extra to use up to four.

> Sky Go Help - find out how to set up Sky Go, watch Sky Go, fix a problem or manage your devices.

> Set up Sky Go on your games console  - find out how to watch Sky Go on your PlayStation or Xbox.

> Fix an error message on Sky Go - what to do if you're receiving a specific error message on Sky Go.

> Manage your Sky Go devices - find out how to add, edit or remove any devices registered on Sky Go.

Sky Broadband

Not set up a Sky iD yet? You’ll need it to to access some of these links.

Getting you up and running

In most cases we can switch on your broadband without you needing to be home – remote activation. If we can’t activate your broadband remotely, we’ll book an engineer to install your line.

Switching to Sky Broadband? Here’s everything you need to know about what’ll happen next and when you need to cancel directly with your current provider – normally we can do this for you.

Getting set up

Set up your Sky hub on your Sky Broadband activation date – it won’t work before.

Sky Broadband Shield helps make the internet a safer place for your whole family at no extra cost. Change your settings so they’re right for you.

Use your WiFi password to connect your devices to your broadband.

Your broadband speed

It’s completely normal to notice variations in your speed or for your connection to drop in and out in your first ten days while we do this. Find out why?

Broadband speeds explained – Find out what we mean by different speeds, what can affect your speed and how to test the speed to your hub using My Broadband.

Looking for something else? Search or browse Help – we have lots of handy guides to help with all your Sky products.

Sky Talk

Not set up a Sky iD,yet? You’ll need it to to access some of these links.

Sky Talk Shield is our personalised call screening that lets you answer the calls you want and block the ones you don't.

Talk features when making or receiving a call – Here’s how to use them. Some call features are free for Sky Talk customers, but some are optional that cost a little extra.

What you need to know about Internet Calls - Your Sky Talk package might come with Internet Calls which means your home phone will plug into your hub instead of a traditional phone socket.

Sky Talk Tariff guide - info on call charges including chargeable call features.

Looking for something else? Search or browse Help – we have lots of handy guides to help with all your Sky products.

Sky Accessories

10 exclusive Star Wars™ Sky+HD remotes

Whether you need a replacement Sky remote, show your support for your favourite team with either a Football Club Sky+HD Remote or the England Rugby Sky+HD Remote the Sky Accessory Shop has a great range of Sky TV, Internet and Team Sky accessories for everyone to enjoy.

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