Your Sky Hub
We’ll send you a Sky Hub before the activation day. But you don’t need to set it up until we’ve texted to tell you we’ve switched on your broadband.
Your Sky Broadband activated? Here’s how to set up your Sky Hub.
Track your order here
Your phone number
Most of the time you can keep your existing number when moving to Sky Talk. Just let us know your existing number and your phone provider when placing your order.
Good to know: Order Sky Talk before cancelling with your current provider – we won’t be able to transfer your number if you cancel with them first.
If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. Or sign in to My Account to see it.
Activating your Sky Broadband
In most cases we can switch on your broadband without you needing to be home. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. If we can’t activate your broadband remotely, we’ll book an engineer to install your line.
We’ll tell you how we’ll activate your line and your activation date when you ordered. Need to check these? Sign in to Track my order.